**Working Title: Product & Agile Manager** **Job Class: MNIT Division Manager 1** **Agency: Minnesota IT Services** + **Job ID** : 83727 + **Location** : St. Paul + **Telework Eligible** : Yes #LI-Hybrid + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 02/04/2025 + **Closing Date** : 02/24/2025 + **Hiring Agency/Seniority Unit** : Minnesota IT Services + **Division/Unit** : Enterprise / TO & SDO Leadership + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $55.53 - $79.61 / hourly; $115,946 - $166,225 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 220 - Manager/Unrep + **FLSA Status** : Exempt - Executive + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners. The purpose of this position is to provide leadership in creating, managing and operationalizing a Customer Experience (CX) operating model transformation that includes Product and Agile Implementation across all Executive Branch Agencies and Boards and Commissions. This position will primarily work with executive level staff and create agency specific CX strategic plan and associated Organizational Change Management plan, roadmap, processes, structures, tools, guidelines, architecture, and create communities of practice that drives objectives of Governor Walz’s One MN Plan – Customer Experience goal for the Executive Branch agencies and Boards and Commissions. The Office of Transformation and Strategy Delivery (OTSD) is one of a kind program that has oversight of transformational change across Executive Branch state agencies and Boards and Commissions. The Product and Agile Center of Enablement (PACE) is strategically positioned under OTSD to drive the introduction, adoption and measurement of new operating models such as Product Management, Agile Delivery and Customer Experience. This program is unique to the State of MN and has far reaching impacts on all Minnesotans and other customers interacting with the state’s Government agencies. The PACE Manager/Lead for Minnesota IT Services (MNIT) will provide leadership in managing the Product and Agile Center of Enablement (PACE) under the Office of Transformation and Strategy Delivery. This position will primarily work with executive level staff and create agency specific CX strategic plans, roadmap, processes, structures, guidelines to position the Executive Branch Agencies for Customer Experience operating model and associated Product and Agile transformation. This role will embody the Customer Experience (CX) and agile mindset, work across the organization to bring Customer Experience (product and agile frameworks) at scale and support organizational transformations at various levels including MNIT at agencies, business stakeholders and subject matter experts. By introducing and leading efficient ways of working in a complex environment, this role will enable people towards agency objectives to deliver business outcomes and value that will result in customers gaining trust with the State of MN government. As a leader driving major transformation and cultural shift across the state agencies and Boards and Commissions, this role will implement this new CX operating model and methodologies utilizing organizational change principles. The goal is to improve overall delivery of business outcomes by increasing collaboration, innovation, and introducing customer-centric techniques that promote adaptability and flexibility within and across teams and ultimately delivering on positive experiences for our customers and increasing customer satisfaction of services that are delivered by the agencies. **This position is currently eligible for full-time telework:** + Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota. + Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible. **Minimum Qualifications** **Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:** Position requires a minimum of six (6) years of experience leading Government enterprise-wide strategic initiatives, implementations, and driving organizational change. Experience must include: + Three (3) years of supervisory experience. Two (2) years of experience in a Systems Architect classification or two (2) years of experience in an external IT Architect role may substitute for two of the required years of supervisory experience. + Communities of Practice & Cohort Development: Three (3) years of experience and demonstrated ability in establishing and leading communities of practice and cohort-based learning programs focused on Customer Experience, Product Management, and Agile Delivery within government agencies. Experience fostering collaboration, knowledge sharing, and continuous improvement by bringing together practitioners, developing training resources, and scaling best practices across agencies to drive sustainable transformation. Experience must also include: + Customer Experience, Product Management & Operational Excellence: Proven experience implementing customer experience strategies, product management principles, and agile frameworks within government organizations to improve service delivery and operational efficiency. Demonstrated ability to support and guide teams through digital and behavioral transformation efforts by leveraging Lean practices, Value Stream Mapping, and agile delivery methods to identify inefficiencies, eliminate waste, and accelerate innovation. Expertise in driving operational excellence by optimizing workflows, aligning resources with customer needs, and continuously improving processes to enhance service quality and maximize public value. + Enterprise Strategy & Execution: Demonstrated ability in collaborating with executives to develop and define enterprise strategies, developing and supporting plans, and roadmaps that align with organizational goals. Proven ability to ensure execution by driving cross-agency coordination, establishing clear priorities, and enabling teams to implement strategic initiatives effectively. Experience working with leaders to develop, track, and monitor OKRs (Objectives and Key Results) to measure progress, drive accountability, and ensure continuous alignment with strategic priorities. + Government Stakeholder Engagement: Proven success in effectively engaging, developing, and maintaining relationships with a diverse set of stakeholders, including Commissioners, Chief Business Technology Officers (CBTOs a.k.a CIOs), agency leaders, and staff. + Cross-Agency Collaboration & Change Management: Experience and proven success leading cross-agency initiatives, fostering collaboration among siloed entities, and managing change in complex, heavily regulated environments. + Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. + Customer service skills that include active listening, empathy, and problem-solving. **Preferred Qualifications** + State of Minnesota Budgeting & Finance: Extensive experience navigating Minnesota state government budgeting, finance, and procurement processes, including managing vendor contracts, service authorizations, inter-agency agreements, and ensuring compliance with state funding requirements. Proven ability to oversee monthly billing cycles, track expenditures, and facilitate accounts payable approvals while maintaining fiscal accountability and transparency. + Working Knowledge of State Agency Business Models: Strong understanding of the diverse business models, services, and products across Minnesota state agencies. Familiarity with agency missions, key stakeholders, funding structures, regulatory environments, and the unique needs of their clients, including residents, businesses, and community organizations. Ability to apply this knowledge to drive cross-agency collaboration and service improvements. + MN Modernization Playbook Implementation: Demonstrated experience working with Minnesota state agencies to apply best practices from the MN Modernization Playbook, with a strong emphasis on the Select phase. Proven ability to guide agencies in defining business needs, evaluating technology solutions, prioritizing investments, and aligning modernization efforts with strategic goals to ensure successful project outcomes. **Additional Requirements** It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: + SEMA4 Records Check (applies to current and past state employees only) + Criminal History Check + Reference Check + Social Security and Address Verification + Other legally required checks **Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.** AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.