Responsible for conducting business analysis activities around new product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supports a new product. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.

Actively and consistently support all efforts to simplify and enhance the customer experience. Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business. Create and maintain discrete trending dashboards for consumption by the working team and the executive team.Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience. Model and forecast business trends based on historical data sets and planned product changes or feature launches. Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder and the day to day vendor liaison for third party reporting systems. Support product and feature launches with data analysis and presentation that reflects the customer’s experience and usage of the new product/feature.Identify data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding. Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.Perform other duties as required.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to analyze and interpret data Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.) Ability to quickly become subject matter expert on multiple databases and reporting tools Effective analytical and problem solving skills Expertise in Excel and PowerPoint

Required Education

Bachelor’s degree in Science, Engineering, Math or related field or equivalent experience

Required Related Work Experience and Number of Years

Business Analysis experience - 3-5

Preferred Skills/Abilities and Knowledge

Ability to communicate verbally and in writing in a clear and straightforward manner Ability to communicate with direct management and company personnel Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Cross-functional working skills

Working Conditions

Office environment

MPD355 2025-45964 2025

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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