**Product Complaint Specialist** Kelly® Science & Clinical is seeking a dedicated Product Complaint Specialist for our esteemed client located in Clearwater, Florida. This hybrid role offers the perfect balance between remote and on-site work, allowing you to contribute to groundbreaking scientific advancements while enjoying flexibility. If you are passionate about transforming scientific discoveries into real-world solutions and ready for the next step in your career, trust The Experts at Hiring Experts. **Job Specifications:** + **Job Type:** Hybrid (2 days from home, 3 days on site) + **Pay Rate:** $24-25 per hour (Depending on experience) + **Shift:** Monday through Friday, 8am to 5pm + **Length of Assignment:** Until the end of 2025, with a possibility of extension **Responsibilities:** + Support global reporting obligations and manage communication between manufacturers, distributors, and competent authorities for medical device complaints. + Assist with or submit medical device event reports in accordance with local laws and regulations. + Receive, document, and evaluate complaint information. + Communicate with physicians, their staff, and/or patients to obtain pertinent complaint information as required. + Evaluate and escalate critical or unusual events to appropriate management. + Collaborate with internal departments (Quality, Regulatory, Medical Affairs, Customer Service, Manufacturing, and R&D) to gather necessary input for reports. + Review complaint manufacturing investigation reports and provide comments. + Perform and/or document regulatory reportability decisions on complaints. + Code complaints and adverse events using IMDRF terminologies and codes. + Ensure timely processing of complaints and review and closure of complaint files. + Communicate with local and international competent authorities, including generating and submitting reports as required. + Assist local affiliates with the preparation and submission of medical device complaints and incident reports. + Participate in preparation for Notified Body audits and Competent Authority inspections. + Support root cause investigations and participate in CAPA activities. + Assist with complaint handling trending activities and data requests. + Support department projects and participate in cross-functional projects. + **Requirements:** + College degree preferred. + Knowledge of ophthalmic medical terms, medical device reporting regulations, and GMPs for medical devices preferred. + Strong written, oral, and listening communication skills. + Ability to generate and organize clear, concise responses for various levels of management. + Superior organizational skills to manage challenging deadlines. + Ability to adapt to change with minimal interruption. + Problem-solving skills with the ability to suggest applicable solutions. + Ability to work independently and make decisions as appropriate. + Proficient in personal computer use, including database management and word processing. + **What happens next** Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover **what’s next** in your career is what we’re all about,#P1 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly ® Science & Clinical? Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.