Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.
  As a Product Delivery Associate in Call Routing Product, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.
  Job responsibilities Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements Documents blockers and impediments to aid with dependency management and resource availability Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines  Partner with Line of Business (LOB) to solve complex business needs, discovering & documenting requirements Provide 1st & 2nd level production triage / support Create job aide and process collateral with solution and project documentation  Develop recommendations to improve solution and experience, targeting customer and operational efficiency gains Assess testing needs, test team collaboration & audit of test results Provide triage and support to production/client to promote recommendation to strengthen controls Execute system configuration updates Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area Exposure to operational management and change readiness workstreams  Executive mindset with communication skills Working knowledge of JIRA and SQL  Analytical & Query Analysis skills with the ability to construct thorough opportunity & change analysis  Working knowledge and implications of call center operations and technology business needs and strategies  Preferred qualifications, capabilities, and skills Emerging knowledge of product release and deployment processes  Developed knowledge of the product development life cycle

This position may require:

On-Call 24x7

Weekly overnight changes between 8pm to 7am eastern time