You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Analyst in the Voice and End User technology team, you will serve as the primary liaison between the Product Owners, Business Partners, and Scrum Teams to analyze business requirements and produce documentation to support the build of the End User technology   products . Works directly with/for the Product Owners doing deep dive data and process analysis. Conducts data and gap analysis, develops detailed process flows to understand business processes, data and system impacts to gain alignment across LOBs. Helps to refine user stories, owns issues as they arise, troubleshoots defects with scrum team, etc.

Job responsibilities

Analyzes user stories to understand the business needs and to determine how systems and applications can best functionally fulfill those needs  Work closely with specialists and Subject Matter Experts to understand their use of current systems and needs for the new system  Combine knowledge of what the business wants with knowledge of how the systems are built and used to create a functional design and write the requirements, epics, and user stories to support product development for specific applications Serve as the primary liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle  Analyze impact of proposed solution to develop use cases to demonstrate the business requirements to the IT (Information Technology) Team and Quality Assurance Team & work closely with the Test teams to ensure all identified scenarios are properly tested and defects are resolved and a quality end user product is delivered Consider and plans for upstream and downstream implications of new product features on the overall product experience Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers & Analyze, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Transform data, reporting, analysis into insight that improves the existing operational processes that impact thousands of front-line specialists. Develop reporting solutions that allows our stakeholders to make data driven decisions confidently. Develop roadmap of advanced analytics initiatives to support continuous improvement. 

Required qualifications, capabilities, and skills

Bachelor’s degree and minimum 7 years of Business Analyst work experience Strong domain knowledge in CCB Operations Knowledge of the Agile SDLC including JIRA Must have excellent communication, interpersonal, and analytical skills  Must have the ability easily assimilate information and learn new applications and processes  Advanced knowledge of Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint  Must have a solid ability to analyze complex system requirements and present findings to both internal and external stakeholders in a simple and comprehensible manner  Must have excellent writing skills, with solid experience in writing user stories  Must have an excellent ability to multi-task effectively working on several projects synchronously Ability to leverage multiple data visualization techniques for effective story telling.