Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 

As a Product Delivery Manager in Authentication and Authorization, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
 

Job responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsEffectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Analyzes product performance data to identify trends, patterns, and insights that inform product strategy and developmentCreates and maintains detailed reports and dashboards using Excel and other data visualization tools; prepares and delivers presentations using PowerPoint to communicate findings and recommendations to various audiencesCollaborates with product managers and other stakeholders to understand data needs and provide actionable insights; supports the development and tracking of key performance indicators (KPIs) to measure product successDefines and presents strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team memberActs as the voice of the customer and drive product vision; identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messagesFacilitates and leads customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners; act as subject matter expert with respect to major business processes and supporting applications/capabilitiesWorks with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmapIdentify potential risks and issues related to business processes and technology implementations; develop mitigation strategies to minimize impact on project timelines and outcomes.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategies Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementAgile project management experience, including use of agile project management tools (i.e. Confluence, JIRA, Git, etc.)Ability to manage product backlog; analytical, problem solving skillsExcellent oral and written communication and presentations skills across various stakeholders and senior management; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior managementWork effectively in a team environment by being team-focused; supportive team member, always willing to be of assistance to othersAbility to deal with different stakeholder groups to elicit business requirements, processes and data trendsAbility to work in a high-paced environment, be flexible, follow tight deadlines, organize, and prioritize work with minimal oversight

Preferred qualifications, capabilities, and skills

Proficient knowledge of the product development life cycle, design, and data analyticsGood understanding of IAM principles, particularly authentication, authorization and access management, and familiarity with security standards and regulationsExcellent analytical and logical thinking to understand and analyze complex business processes.Experience with data reporting tools such as SQL, Python, Tableau, Oracle