Job Summary: Location: London, UK Division: Ticketmaster Contract Terms: 12 month Fixed Term Contract, 40 hours per week Please submit your application by March 6th. The Assessment Day will take place on March 21st. THE TEAM As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams’ day-to-day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get closer to their dreams. As a designer at Ticketmaster, what will you create? THE JOB We are searching for ambitious, highly motivated, creative and thoughtful Product Design Intern(s)! As a Product Design Intern, you will work hands on with our world-class product delivery teams to provide user experience design, visual/interface design, interaction design and research support on a wide range of projects across our broad global portfolio. Your contributions will reach over billion fans and clients around the world as we define, innovate and evolve our products. The role is open to recent graduates or current, gap-year undergraduates on a degree course looking for a 12-month placement. Candidates in accredited digital design or product design programs with focus in user experience (UX) and/or user interface (UI) design are preferred but not required. This is a paid, 12-month position. You have a promising introductory design portfolio of thoughtful, easy-to-use websites, mobile applications, visual and/or product design work. Passion and interest in design, user behavior, technology, psychology, business and current and future trends are critical. Ability to use industry standard design software (Adobe CS, Figma, Sketch, etc.), code or prototype is a bonus. Strong conceptual, design, and/or typography skill are desired. The most important factors we are looking for are: 1) Creativity; 2) Solid design education or committed background; 3) Ability to work and think independently; 4) Ability to understand and manage complexity; 5) Ability to problem solve (nothing is unachievable!); and 6) Aptitude for learning, and 7) Handling multiple projects at once. You will need to be open to an almost start-up mentality (but with the resources and scale of a global company!). You will be expected to prioritize within a busy environment, while having the willingness to learn and adapt to how this complex company works. You, in turn, will be rewarded with reaching over billion fans and clients with your design decisions, collaborate with awesome co-workers and internal/external clients, and enjoy a great and supportive working environment as you learn and develop your roadmap for your future. WHAT YOU WILL BE DOING + Assist senior members of the team on complex product design (UX/UI) and brand/product marketing design activities on large-scale, global products + Use and learn to adopt core information architecture and interaction design skills to take UX design deliverables through a full project lifecycle + Conduct user and competitive research + Identify user types, scenarios, journeys, and learn to develop strategic UX vision + Generate wireframes, storyboards, prototypes, and other required documentation + Understand long-term vision and strategic business goals of the department + Maintain our various UX research, documentation, and brand asset libraries + Conduct internal QA tests to ensure deliveries meet initial UX/design specifications + Help senior and mid-weight UX designers plan, execute, and analyze usability tests and maintain a database of test subjects + Work with the Analytics and product management teams to make measurable UX decisions + Keep skills fresh and be informed of industry best practices as well as technical and design trends WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES) + Graduates - Minimum 2:1 (UK)/3.0 GPA (USA) or above degree in a design or relevant discipline + Undergraduates – currently achieving 2:1 (UK)/3.0 (USA) or above results & eligible for a 12 month placement as part of your University course + Basic grounding in principals, methodology and practices of UX with a thoughtful portfolio showcasing one or more of the following skills, i.e. information architecture / content strategy / user experience / research / usability testing / web design + Intermediate understanding of capabilities and limitations of technologies that are used to create powerful user experiences including JavaScript, AJAX, HTML, Flash, CSS, SQL + Intermediate level knowledge (minimum) of industry standard wireframing and design tools such as Figma, Sketch, Zeplin, Axure, Adobe Creative Suite (Illustrator, Photoshop, InDesign), etc. expected + Experience using Microsoft PowerPoint, Excel and Word is a must + Must have a design portfolio showcasing website, mobile, and/or other UX design skills YOU (BEHAVIOURAL SKILLS/COMPETENCIES) + A quick, creative thinker with attention to detail within a fast paced environment + Strong analytical and creative problem solving skills + Enthusiastic, self-motivated individual + Ability to effectively manage targets and deadlines + Ability to work on multiple projects simultaneously + Excellent communications and interpersonal skills + Excellent presentation preparation and delivery skill Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid