Product Design Manager, AppleCare Digital Austin,Texas,United States Support and Service AppleCare Digital Product Design is seeking a Design Manager to lead a team of talented designers passionate about crafting intuitive and human-centered transactional experiences for our global customer base across Apple Support App, Support Web, and other digital channels. **Description** The Design Manager is a dynamic leader with a confirmed ability to drive cross-functional projects under tight deadlines while maintaining a focus on quality and collaboration. Outstanding leadership, composure under pressure, and adaptability are critical for success in this role. This position requires a dedication to excellence, aligning designs with Apple’s high standards and ensuring they are functional, consistent, and in harmony with Apple’s Design Systems. A meticulous attention to detail—covering patterns, information architecture, interaction design, and subtle design nuances—is crucial to creating flawless, engaging, and user-focused experiences. **Minimum Qualifications** + Bachelor’s degree in Design, User Experience, Human-Computer Interaction, or a related field (or equivalent professional experience). + 5-7 years of experience in design, with at least 2 years in a leadership role leading or supervising designers and projects. + Proficiency in industry-standard design tools (e.g. Sketch, Adobe Creative Suite, Figma). + Experience working with design systems and ensuring alignment across experiences. + Solid understanding of UX/UI principles, accessibility standards, and user-centered design methodologies. + Demonstrated ability to lead, mentor, and inspire others. + Experience design leading projects in a fast-paced, cross-functional environment. + Strong communication and interpersonal skills for effectively collaborating with product owners, engineers, and stakeholders. + Proven track record of delivering high-quality design solutions under tight deadlines. + Ability to lead challenging priorities while maintaining attention to detail. + Strong decision-making and problem-solving abilities in ambiguous or evolving situations. + Experience navigating organizational change and encouraging team resilience. + Ability to adapt and thrive in a rapidly changing environment. **Key Qualifications** **Preferred Qualifications** + Experience in Digital Support and Post-Purchase customer journey experience design or working with globally distributed teams. + Familiarity with new technologies such as AI, AR/VR, or voice interfaces. + Advanced degree or certifications in design leadership, behavioral sciences, or related areas. **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .