Introduction

As a Product Designer, User Documentation and Education, you’ll craft compelling user-instruction and educational content for our entire product portfolio. You’ll lead the design, testing and management of all in-box printed materials and digital user-instruction experiences for our products. You will work cross-functionally with Industrial Design, Design Research, Product Management, Engineers, Customer Care, and Marketing to deliver world class unboxing and onboarding experiences for our customers.What You Will Do:Lead the design and implementation of user-centric unboxing experiences, ensuring seamless interaction between physical packaging, user quick start guides, safety guides and manuals (print and digital), and onboarding processes (setup/quick start guide) to enhance product understanding and satisfactionLead the testing of user-facing instructional material to ensure clarity and easy comprehension for usersDevelop, design and maintain user documents (owner’s guides, quick start cards, setup guides, etc..) across all iRobot products and regionsPartner with Industrial Design and Packaging to deliver best-in-class unboxing and onboarding experiencesWork with cross functional team members to develop clear and concise instructional contentDesign brand consistent visuals and guides that are true to iRobot’s brand and design standardsUse and maintain change management and tracking processes to manage feedback and change requestsEngage in brainstorming sessions and constructive design critiquesTo Be Successful You Will Have: Bachelor’s Degree2-3 years of work experience in graphic design and/or user documentation creation, preferably at a consumer-based technology companyDesign for global audiences using established user-centered design methodologiesExperience with onboarding and unboxing experience designEngaging presentation skills and experience in project managementFluency in a variety of design tools, including Adobe Suite applications and FigmaExperience with mobile educational content is a plusExperience with Paligo documentation software is a plus