Job Summary:

You will lead specialty, performance, and self-service insights generation for the bank. The MLIO team is responsible for developing innovative solutions, using Artificial Intelligence (AI), machine learning, and design-led approach, to dramatically enhance the customer and employee experience. You should understand the business value of the book of work and use critical thinking to make informed decisions for your area. “You are the sole person setting the priority, maximizing the value of the product and work of the modeling and development team”.

As a Product Director in the Machine Learning Intelligence Operations team, you will spearhead the generation of specialty, performance, and self-service insights for the bank. Your role will involve the creation of innovative solutions using AI, machine learning, and a design-led approach to significantly improve both customer and employee experiences. You will comprehend the business value of the book of work and utilize critical thinking to make informed decisions for your area. As the key decision-maker, you will set priorities, maximize the value of the product, and oversee the work of the modeling and development team.

Job Responsibilities:

Sets the vision and strategy for the Product; define OKRs for the team Collaborate with business product stakeholders; create shared OKRs where applicable Execute strategy through leading a full team that includes business, design, architecture, data scientists, software engineers and others Conduct customer research and discovery, build business case and build product roadmap Analyze customer, model  and production data for improvement needs, including but not limited to customer experience data, inventory, programming and machinery reporting Build Go to Market Strategy  Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to deliver on product vision Execute Roadmap and oversight include a 6 quarter rolling roadmap

Required Qualifications, capabilities and skills:

Minimum of 10 years management/supervisory experience working in a dynamic product or service environment Experience leading a team of product managers/product analysts and driving metrics-based experience improvements  Proven experience in P and L responsibility, ability to lead teams spanning geographies across India and the United States Experience with automatic transcription and/or AI/ML-based conversational insights  Demonstrated ability to make strategic decisions, take accountability for those decisions while candidly challenging the status quo to drive the right employee and  customer journey outcomes Extensive service improvement and design thinking knowledge with ability to rapidly and iteratively test solutions Demonstrated top-down executive leadership skills.  Ability to harness the power of diverse and dynamic teams and successfully manage people leadership, talent/performance development and coaching duties.  Ability to pivot and lead differently to form autonomous teams Advanced/Strong client experience skills across a large scale highly matrixed organization Strong client segmentation experience with ability to influence and drive product alignment using customer insights. Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning