American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Product Implementation Specialist to join our growing team. This office and administrative support position will provide plan creation and updates for new and existing programs. Primary functions will be to audit rates and programming for new and existing programs on an ongoing basis, communicate updates and changes and operate data entry devices including verifying data. Responsibilities will include, but are not limited to:

-Maintain the highest level of confidentiality and professionalism
-Daily communication to discuss and prepare plans and rates for new and existing programs
-Monitor all requests and based on urgency, follow up on and facilitate completion of requests
-Follow standard Support Desk procedures, track and route requests and document resolutions
-Monitor completion of tickets and ticket resolution within appropriate time frames and deadlines
-Produce weekly activity reports and ensure communications is frequent and bi-directional
-Follow up with requesters to ensure requests have been completed and resolved in a timely manner
-Stay current with system information, changes and updates
-Build, strengthen and maintain positive business relationships by establishing rapport with customers (agents, dealers and internal personnel)
-Provide timely feedback to the company regarding service failures or customer concerns