About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
ResponsibilitiesThe Product Integrity Analyst oversees the adherence to established standards and product execution across respective departments as it relates to fabric, color, wash, and quality to proactively ensure a defect-free product life cycle. Responsibilities encompass fabric and garment testing, care code confirmation, and resolving production issues. Additionally, the role would include the ability to recognize patterns via our product governance feedback loops to lead detailed quality investigations and resolve issues while interfacing with cross-functional teams and global partners to mitigate risks, therefore managing the variables around the consistency of our product.
KEY RESPONSIBILITIES
Manage all factory audit requests in partnership with the Sourcing and production teamOversee vendor Pilot and PP meetingsAudit global partners to ensure fabric, color, and wash accuracyActs as the point person for all company quality call-outs coming from any of the existing feedback loopsResponsible for leading quality investigations, reporting back quality findings, and aligning on next steps as well as issue and closure of call out to vendor and factory Lead all investigations of Bazaar Voice online quality feedback. Provides next steps and follow up to e-commerce and Merchant teamsReview fabric and garment testing reports and ensure accuracy to Express standardsOversee care instruction assignments for garmentsManage color submissions to ensure color consistency of product using digital and visual assessmentEstablish non-denim wash ranges to ensure consistency of hand feel and visual aestheticOversee care instruction assignments for garmentsTravel to vendor, mill, and factory partners to ensure alignment to Express principles and agreed-upon Standard Operating Procedures (SOP)Assess production at mills and factories to ensure adherence to fabric standards and contract green tag samples Calibrate personnel at the vendor, mill, and factory level as necessary to Product Integrity standards Onboard all internal new Sourcing and Production associates to Integrity principlesOnboard new vendors, mills, and factories when visiting our home officeAttend the seasonal risk assessment meeting organized by Sourcing and Production and provide input based on experiences from previous quality investigationsParticipate in key milestone meetings to understand potential style risks and prepare suppliers for risks on key volume programs and highly embellished novelty items
REQUIRED EXPERIENCE & QUALIFICATIONS
Education: Bachelor’s Degree in Textiles or equivalent work experienceExperience: 3 – 5 years of technical design and/or garment production experience; minimum 2 – 4 years textiles experience in color matching and fabric technology
CRITICAL SKILLS & ATTRIBUTES
Ability to accurately assess the full-color spectrumAbility to manage complex quality issues, identify root causes of issues, and actively resolve problems, leveraging cross-functional business partnershipsAbility to develop and manage relationships with key business partners and executivesProven project management and people management skillsUnderstanding of garment fitting, construction, and patternmaking Knowledge of fabric construction, manufacturing, dyeing, and finishing Strong communication (verbal and written) and interpersonal skillsAbility to self-manage/work independentlyCoaching and mentoring skills for cross-functional partnersSelf-starter and strong initiativeProficient in computer skills and experience using a spectrophotometerMaintains a global perspective and is culturally sensitive and awareComfortable driving change and embracing innovation in complex, ambiguous environment; embraces a diversity of ideas, approaches and points of view ClosingIf you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
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