**Job Description:** **“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered** **About the Company:** Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. **About the Job:** The **Product Lead, ServiceNow** position will be a key part of our Identity and Access Management (IAM) team within the Chief Security Office (CSO). This role demands a professional with both strategic vision and detailed execution skills. The successful candidate will drive the IAM ServiceNow roadmap, aligning it with business goals and evolving organizational needs. Responsibilities include leading strategic planning and stakeholder engagement, collaborating with global teams, and overseeing the entire product development lifecycle. Effective project management and commitment to quality assurance are essential to ensure timely delivery and high standards for all deliverables. **Key Roles and Responsibilities:** + **Strategic Planning:** Define and communicate the product vision and strategy for the ServiceNow platform. Conduct market research and competitive analysis to identify opportunities for innovation and improvement. Develop and maintain a long-term product roadmap that aligns with business goals and stakeholder needs. + **Stakeholder Engagement:** Engage with internal stakeholders and other business units to gather requirements and ensure alignment with organizational objectives. Act as the primary point of contact for all IAM ServiceNow-related inquiries and initiatives. Gather feedback and requirements from customers to inform product decisions. + **Product Development:** Manage the product backlog, prioritize features, and write detailed user stories and acceptance criteria. Work closely with the development team to ensure clear understanding of requirements and timely delivery of features. Oversee the design, development, testing, and deployment of new features and enhancements. + **Project Management:** Lead cross-functional project teams to deliver projects on time and within scope. Monitor project progress, identify risks, and implement mitigation strategies as needed. Ensure effective communication and collaboration among team members and stakeholders. + **Global Team Collaboration:** Partner and collaborate with international and diverse teams to ensure seamless day-to-day business operations, effective handovers, and foster a unified team culture. + **Quality Assurance:** Establish and maintain high standards of quality for all deliverables. Conduct regular reviews and testing to ensure that the platform meets user expectations and complies with best practices. + **Backlog Management:** Continuously manage and refine the product backlog, ensuring it reflects the latest priorities and requirements. + **Feature Prioritization:** Prioritize features and tasks for development sprints based on business value, stakeholder input, and resource availability. Make informed day-to-day decisions to address development challenges and trade-offs. + **Development Collaboration:** Work closely with the development team to ensure a clear understanding of requirements, provide ongoing clarification, and support the team in overcoming any obstacles. Ensure alignment between development efforts and strategic goals. + **Gap Analysis & Enhancement Advocacy:** Identify gaps in existing solutions, gather requirements, and collaborate with product architecture and client teams to advocate for necessary enhancements. + **Technical Support Collaboration:** Partner with Engineering Tier 2 / Tier 3 support teams as needed to resolve complex customer issues and ensure seamless operation. **Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Advanced degree is a plus. + Proven experience as a ServiceNow Product Manager or Product Owner. + Strong understanding of ServiceNow capabilities, modules, and best practices. + Excellent project management skills, with a track record of successfully leading cross-functional teams. + Strong analytical and problem-solving skills, with the ability to make data-driven decisions. + Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. + Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously. + ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable. + Experience with Azure DevOps a plus. + Requires Daily Office Presence (5 days a week) at one of the listed locations. **Education:** Preferred Bachelors degree in Information Systems, Engineering, or Cyber Security. **Experience:** Typically requires 5-8 years’ experience. Technical Career Pathway (TCP) role. Our Lead Cybersecurity, earns between $143,800.00-$215,800.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected. + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone. \#LI-Onsite – Full-time office role- AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? **Apply now!** **Weekly Hours:** 40 **Time Type:** Regular **Location:** USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard St **Salary Range:** $128,400.00 - $215,800.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status