Marsh is seeking applications for a talented Product Manager from a claim’s operations or insurance background.

Based in our London office, you will work directly with Marsh’s Global Head of Claims Operations, together, helping evolve the product strategy and execution of Marsh’s claims management product suite globally.

As a key part of Marsh’s Global Digital organization, you will help adapt, implement and evolve Marsh’s digitization strategy for clients, colleagues and carriers.

Working directly with claims operations, claims advocacy & solutions, digital, data, and technology delivery teams, ensuring that our digital product suite for claims is best in class and integrated with Marsh’s overall digital end-to-end offering.

What can you expect:

To play a critical role in the implementation and execution of Marsh’s largest and most impactful transformation to date.

What is in it for you?

The opportunity to join a team focussed on changing the insurance landscape with new and improved, products and solutions.

What you need to have:

Proven experience as a Product Manager in claims or insurance products, solutions or operations.An insurance background or knowledge underwriting, brokerage, P&C, personal linesA passion for identifying how emerging technologies can improve the customer experience and drive value in the insurance industryA talent for improving the customer experience/journey, including design thinking.Experience in Agile product development and working with cross-functional teams.

What makes you stand out?

Good analytical skills, out-of-the-box thinking, and problem-solving skills.Experience in or exposure to claims management lifecyclePeople skills with experience in attracting, coaching, and mentoring teamsExcellent influencing and oral/written communication skillsAbility to influence cross-functional teams managing stakeholders in a dynamic and diverse working environmentHighly collaborative work style

We will count on you to:

Set the strategic direction for claims capabilitiesCollaborate with stakeholders to understand client and colleague needs and shape the vision and roadmap for the claims capabilitiesEnsure a strong customer-centric and outside-in focus by establishing a sound design thinking process and feedback loopDefine the product vision for the client and associated roadmapManage agile delivery of claims solutionsDevelop user stories, epics, and spikesWork closely with the delivery owners to refine, and prioritize product backlogsWork closely with the scrum team and scrum master on digital implementationFoster cross-functional collaboration:Facilitate communication and coordinate efforts between various teamsBridge the gap between business stakeholders and technical teams, ensuring a collective understanding of project goals and expectationsBecome an expert with respect to the competition and industry trendsManage stakeholder relationships:Engage with executives, business users, and IT teams to gather feedback, address concerns, and provide updates on Claims products

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com

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