**Product Manager, DXP** **Department:** Digital **Employment Type:** Full Time **Location:** Stephen A. Schwarzman Building **Reporting To:** Robert Collins **Compensation:** $120,000 - $125,000 / year **Description** **This is not a remote role. This is a hybrid role; 3 days in office in NYC; 2 days remote** **Overview** The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for over 125 years. Founded in 1895, NYPL is the nation's largest neighborhood public library system and the most used research library in the world. NYPL provides a fundamental resource to millions of readers, learners and scholars. The digital portfolio of products and platforms is the core linchpin in how our patrons near and far can access information to create new content, support their personal learning and build stronger communities. Reporting to the Senior Director of Product Management and User Experience, the Product Manager, Digital Experience Platform is responsible for the strategy and delivery of the NYPL.org public website. In this role you will lead the experience of the NY Public Library’s digital front door, enabling search and discovery, and driving engagement across our vast catalog and services. The ideal candidate will be an experienced product manager comfortable identifying, defining and delivering complex digital solutions built on prioritized insights and input gathered from a diverse group of stakeholders, partners and patrons. **Responsibilities:** The Product Manager, Digital Experience Platform is directly accountable for: + Driving the overall delivery of the nypl.org, in service to achieving our core goals of the Library. This includes: + Using the best of human centered design approaches to ensure we are solving the right problem for our patrons + Critically thinking about the solution, features and technologies used to ensure what we set out to build is achievable and best in class + Partnering closely with your fellow Digital counterparts in Design, Technology and Project Management to ensure we are collaborating well and fully aligned on mission and the roadmap + Socializing and sharing the roadmaps, plans and key findings to stakeholders across the library + Working in partnership with senior leadership on product strategy and vision. + Supporting the discipline of Product Management by using and always learning the latest and best practices of Product Management and sharing lessons learned with the broader discipline + Collaborate with engineers and stakeholders to build high-quality web properties for our patrons and library staff + Analysis of market trends and conduct “top down” competitive analysis to understand the current landscape, as well as “bottom up” understanding of our user needs. + Definition of high-quality tests and products to determine valuable new features and products. + Translation of broad business and user needs into non-ambiguous requirements and product user stories for our development teams **We are looking for someone we can count on to:** **Own** : + The product discovery to delivery journey + Product roadmaps, and development of KPIs and OKRs + Translation of broad business and user needs into non-ambiguous requirements and product user stories for our development teams + Analysis of market trends to understand the current landscape **Teach** : + Best practices of product development to the entire product discovery and delivery team to ensure everyone is running in unison **Learn:** + The key patron needs, latest technologies, institutions needs and constraints to properly represent them in key decision making moments **Improve** : + The experience to access library books, artifacts and services for New Yorkers and scholars across the globe. **Some expectations for this role are that within:** **1 month** , this person will: + Understand the functional structure and core mission of NYPL + Understand the organization and roles within the Digital Team + Engage with the Digital Team, including Content Strategy, Development, Product Design/UX, User Research, Project Management and Quality Assurance, as well as with key partners, stakeholders and experts across the institution + Contribute to scrum and sprint ceremonies, and be conversant in tools including JIRA, Confluence, Airtable and other relevant product management software packages **3 months** , this person will: + Develop an understanding of the core NYPL.org audience and its needs & pain points, and collaborate with User Research/Product Design to identify opportunities + Deepen contacts across the institution to elicit, negotiate, and agree upon priorities, so as to ensure focus on the most impactful areas + Socialize patron and stakeholder learnings across digital + Author business requirement documentation as needed, and lead and facilitate agile ceremonies as product owner + Actively contribute to the planning and development of the NYPL.org roadmap + Have a working knowledge of the Drupal admin interface **6 months and beyond** , this person will: + Define a 1-year roadmap for NYPL.org + Develop user experience journeys for the Core NYPL.org personas + Be an effective advocate for stakeholders and patrons of NYPL.org: demonstrate broad empathy for their needs, problems, and pain points, and be able to understand, articulate and recommend trade-offs + Analyze business metrics and data to identify bright spots and areas for attention + Act as product owner and lead the Digital Experience Platform scrum team, and related initiatives + Create and present updates to senior digital leadership and stakeholders + Perform other related duties as necessary **Required Education, Experience & Skills** **Required Education and Certifications** + Bachelor's degree in technology, business, psychology or related field -OR - 5+ years of experience as a product owner in a technology services/digital media organization or combination of both degree and lesser experience (no less than 3 years of direct experience) **Required Experience** + Familiarity with content management systems: Drupal, Content Cafe, Contentful, etc. + Use of Scrum methodologies, specifically the practice of writing User Stories and Acceptance Criteria **Required Skills** + Demonstrable ability to work on a deadline + Organized, focused, extremely detailed oriented and adept at prioritization + Ability to work collaboratively with multiple technical and non-technical teams to develop goals + Excellent interpersonal, presentation, oral and written communication skills, including the ability to work effectively with all levels of staff and users **Managerial/Supervisory Responsibilities:** + N/A **More...** **Core Values** _All team members are expected and encouraged to embody the NYPL Core Values:_ + Be **Helpful** to patrons and colleagues + Be **Resourceful** in solving problems + Be **Curious** in all aspects of your work + Be **Welcoming** and **Inclusive** **Work Environment** + Hybrid work environment; 3 days in office; some days remote work **Physical Duties** + Some light lifting may be required **Pre-Placement** **Physical Required?** No **Union/Non Union** Non-Union **FLSA Status** Exempt **Schedule** + Monday - Friday 9am-5pm, 35 hrs per week + This is a hybrid role; 3 days in office in NYC; 2 days remote _This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed._ **_The New York Public Library_** **_Salary Statement_** At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).