Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role: 
As Customer Experience (CX) Product Manager Your focus is centered on the customer's experience of the product(s) throughout the customer lifecycle. Your focal point is on the customer's perspective, and aim is to create a positive relationship with and for the customer throughout their exposure and involvement with the product. This includes identifying gaps in the customer experience, ensuring experiences are holistic (end-to-end), and advocating for customer needs. 

 

Aligning Product Vision w/ Business Strategy: 

 - Lead in defining the product's purpose and direction based on customer needs 

 - Conduct user research, and collaborate with stakeholders and business leaders to create a clear vision that aligns with the department's overall strategy 

 

Customer Needs & Timelines: 

 - Gather and prioritize customer needs and wants 

 - Collect and analyze user feedback to identify desired product features & priorities 

 - Ensure timely feature/ product onboarding, as this sets the tone for the users' experience 

 

 Customer Service & Product Feedback: 

 - Coordinate with customer service to identify potential product defects or customer suggestions 

 - Conduct cross-functional customer interviews and focus groups, and understand product experience and pain points 

 

Anticipate future customer needs: 

 - Go beyond what customers are asking for in the present 

 - Understand direction the business is moving in and anticipate how product needs to adjust 

 

Collaborate with cross-functional teams: 

 - Work closely with vertical Product Managers, project managers, engineering, and technical support to align on product needs and decisions 

 - Ensure business is represented end-to-end in the "Customer" definition 

Qualifications & Experiences: 

5+ years of experience in technology product management, preferably in the entertainment, hospitality, or theme park industry. 

Bachelor’s degree in Computer Science, Business, Product Management, related field, or equivalent experience 

Strong experience & success in: 

         - a dynamic product management or product owner role 

         - stakeholder management (up to sr. executive level) 

         - product development lifecycle 

         - managing cross-functional teams 

         - market analysis capabilities 

         - product road mapping and design 

         - exceptional writing, editing, and strong presentation and public speaking skills 

 

Not Required but preferred experience: 

         - Business Analysis 

         - Scrum framework 

         - Project Management w/ Waterfall and Agile methodologies 

         - Business Management and Strategy 

         - Product marketing strategies 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $83,090.00 - $154,310.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

If you’re a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.