You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with customers.
 

As a Product Manager, Vice President on the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. As a core leader, you are responsible for acting as the voice of the customer and developing solutions that help more customers self-serve. Utilizing your expertise in NLP and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product roadmap that delivers value to customers and drives business results Manages discovery efforts to uncover experience and model optimization opportunities  Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as engagement, channel containment and satisfaction Reviews conversational analysis in close partnership with Annotation and Analytics team to identify patterns, anomalies, opportunities for improvement Collaborates, with Machine Learning engineers, data scientists and developers to integrate linguistic principles into development Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management  3+ years of experience in conversational AI, chatbot or AI/ML development Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Excellent analytical and problem-solving skills.

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization Masters or PhD in Data Science or Linguistics