Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: We exist to forge relationships between companies and communities.

As a Product Manager you will support our core Reputation Management platform. The ideal candidate will possess a drive and passion for enabling high quality customer experiences.

Responsibilities:

Articulate business requirements for supported product

Conduct market research supported by on-going visits to customers and non-customers

In coordination with leadership the ideal candidate will be able to provide actionable guidance to Engineering with clear prioritization of development efforts

Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs

Create and present developer-facing work products (e.g. taxonomies, navigation, page flows)

Evangelize the product vision with effective and powerful communication

Create and present high-quality customer-facing deliverables (user stories, designs)

Additional duties as assigned. 

Qualifications:

BS/BA in business or technical field

2+ years in product management with a track record for launching successful v1.0 enterprise SaaS products, and managing them over multiple releases

Highly articulate with outstanding verbal and written communication skills

When you join Reputation, you can expect:

Flexible working arrangements.

Career growth with paid training tuition opportunities.  

Active Employee Resource Groups (ERGs) to engage with. 

An equitable work environment. 

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton. 

Our employees highlight our:

Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

Diversity: Embracing a culture that values uniqueness.

Inclusion: Inviting diverse groups to take part in company life.

Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation 

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO

Paid company holidays 

4 company provided, “Recharge Days”, which are wellness days off for the entire company

Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 

Employee Assistance Program

Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 

Fetch Pet Insurance

401K

Health, dental and vision insurance

Paid maternity leave 

Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.