About the Role: Grade Level (for internal use): 11 The Team: Issuer Solutions Digital team believes that happy people collaborating is key to our success. Therefore, our program is built on a foundation of mutual respect, empowerment, and adaptability. We take pride in each team member’s accountability and responsibility, and we put the success of our individuals first, because we know that their success will create success for our program. We welcome humor, confidence, individuality, and imagination because we know what makes you unique will help us solve the unique problems of our team, business, and clients. Our team manages an operating system of digital products supporting the Investor Relations community in their core IR workflows and enabling the efforts of our internal advisory business. Together, we enable over 2K Global Corporates to manage their engagement with the investment community. What’s in it for you: Our team culture prides itself on inclusivity and empowerment, we want everyone to feel seen and heard at work. You will have the opportunity of exposure to senior leadership and mentors to help identify and nurture your unique skills and talent. At S&P Global we have a global footprint of over 34k colleagues, which creates incredible opportunities for future growth within and outside of our team. You will be collaborating with an international team. The Impact As a key member of the Product Management team, you will play an essential role in driving operational efficiency and customer retention. Operating across organizational levels, you will contribute significantly to the success of our products, teams, and organization while ensuring the stability and performance of our digital platforms, leading to enhanced user experiences. You will work closely with Product Leadership to understand business objectives and projects in motion. You will become familiar with our offerings, our users, and the workflows we create to make them successful. You will be responsible for managing a team of Product Professionals, together you will coordinate with other teams and leaders across the organization to ensure we are meeting our operating goals, and our users are receiving a best-in-class support experience. This includes developing a strong partnership with our Client Services team to manage internal and external support requirements. The ideal candidate for this role will have a solid understanding of web application infrastructure and operations, experience managing teams, excellent collaboration, and leadership skills. Responsibilities Oversee the support and sunset of our legacy workflow solution. Ensure the stability and performance of digital platforms. Manage the migration of clients from the legacy application to the new platform. Advise Product Leadership on organizational processes and operations to identify gaps, inefficiencies, and opportunities for growth, driving platform support and stability improvements forward. Coordinate with Product Operations, Service Management Product Managers, and Technology Managers to understand their needs and ensure the current and future stability of the platform. Leverage knowledge of our digital footprint to manage and respond to technical queries from prospective clients, supporting new business generation. Act as a liaison between Product, Service Management and Customer Success Maintain comprehensive documentation. Lead a team of two product managers, providing guidance and support. What we look for Experience managing or a drive to manage people for growth and career development Technical savvy: a background in product management, IT service management, or a related field is a plus Familiarity with the software development lifecycle Comfort with database concepts; familiarity with SQL or other querying languages, and Splunk, Datalog, or other monitoring or analytical tools is a plus Ability to effectively communicate technical information to both technical and non-technical teams Ability to highlight and manage risks up and down the project chain Natural curiosity with strong analytical ability to understand and solve problems Experience with sunsetting an application and migrating clients to a new platform a plus. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 310173 Posted On: 2024-12-17 Location: Hyderabad, Telangana, India