Job Title: Product Manager

Job Location: Westminster, CO

Our Division: Trimble Field Systems

About the Role

We are seeking a highly motivated, experienced, and strategic Senior Product Manager to lead the revamp and modernization of our Protection Plan Buying Experience for Dealers and Customers. The ideal candidate has a strong background in software product management and experience with subscription purchasing or extended warranty purchasing as well as managing entitlements through   dealers and their customers. This role requires a strategic thinker and effective communicator who can collaborate effectively with cross-functional teams, stakeholders, and dealers to drive the creation of an optimized buying and management experience.

Procurement and Management of Protection Plans will be another critical component in our journey to transform how the Trimble Field Systems businesses sell hardware, subscriptions, and services through our dealer channels in the future. Our goal is to modernize and improve the way dealers and customers are buying and managing hardware with protection plans from Trimble.

The role will require a mix of software product management skills, a good technical understanding of devices and protection plans, and the ability to understand how dealers transact hardware and protection plans for hardware with Trimble and their customers. At the same time collaborating, aligning and simplifying the experience with dealers and stakeholders in  Trimble will be key to being successful in this role.  

What You Will Do

Product Management, Dealer Experience, Usability Testing

Lead the product management efforts for the creation of a dealer portal, focusing on protection plan procurement, management and renewals

Develop a deep understanding of dealer needs and pain points through dealer visits, dealer interviews, and internal stakeholder interviews as a basis for requirement definition, experience design and process creation

Work with engineering and Global Services’ marketing teams on a daily basis on the creation of a  smooth end-to-end buying, management and renewal experience for protection plans all the way from the dealer to the end-customer.

Help define  and implement the dealer to customer buying and management experience for protection plans including purchase, device registration and plan association, renewal, ensuring an intuitive and seamless experience.

Help define and implement a process and experience for device registration and protection plan assignment 

Organize usability testing with dealers to ensure portal usability, navigation, and ordering.

Define and prioritize portal features and enhancements to improve the dealer portal's functionality and user experience.

Represent the voice of the dealer and customer during ceremonies and conversations with engineering.

Cross-functional Collaboration

Partner with our colleagues from the Global Services division to align offerings, buying and renewal experience, and warranty device registration.

Work with engineering, business systems, and UX teams to ensure smooth and coherent implementation of features and functions that fit into the subscription and hardware buying experience

Collaborate with parallel efforts like the Next-Generation dealer hardware store and the Next-Generation subscription portal to align user experience and design and drive critical feature enhancements to support the dealer subscription.

Work closely with the program management office to organize activities across engineering and cross-functional teams and participate in the Agile software development process.

Collaborate with the Global Services, business operations, channel operations, and order management teams to ensure easy and intuitive system management, part number and price maintenance, and dealer support.

Collaborate with corporate finance and revenue teams to ensure compliance with financial rules associated with the different transaction types.

Roadmap & Success Metrics

Create and maintain a prioritized feature backlog that aligns with business goals and dealer requirements.

Set and align expectations on what functionality stakeholders can expect and in what timeframe.

Develop and track key performance indicators (KPIs) to measure the success of the protection plan portal functionality, adoption, and identify areas for improvement.

Ensure the dealer portal aligns with requirements from the business and channel strategy and enables upsell and cross-sell opportunities, helping drive subscription revenue growth.

Stay up-to-date with industry trends and best practices to ensure the dealer portal remains competitive and innovative.

What Skills & Experience You Should Have

Bachelor's degree in Business, Marketing, Computer Science, or a related field. MBA is a plus.

Proven experience as a Product Manager, preferably related to hardware warranties and protection plans

Experience with hardware and software warranties, protection plans, and hardware-related services and offerings.

Understanding of warranty models and offerings.

Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

Exceptional communication and interpersonal skills, with the ability to collaborate effectively remotely with cross-functional teams and external stakeholders.

Experience with product management tools and methodologies, such as Agile, SAFe, Jira, and Confluence.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

105682

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142676

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactAskPX@px.trimble.com