Product Manager
The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers manage the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in Facilities Management, you know how to build complex software and are ready to gain the domain expertise required to become a hands-on leader!
In this highly visible role, you will be working with your peers and senior management to influence, guide and grow enhancements to our platform! You will frequently work directly with customers and partners to understand their requirements from a business and technical perspective, and you will define and drive the product strategy and roadmap that will help us scale our business as the leading Facilities Management software company. We are hands-on product managers who drive implementation and vision and are seeking someone eager to work alongside an impactful team.
Key Responsibilities
Product Management Drive initiatives through innovation processes to reduce uncertainty, validate investment opportunities, and ensure alignment with strategic goals. Develop, execute, and maintain product roadmaps for ServiceChannel’s suite of products, leveraging a wide variety of inputs across customer research, internal & external data, subject matter experts, and more Develop high-level product requirements documents for each roadmap project that can be further fleshed out by Technical Program Managers and built by engineering Apply a commercial mindset to all projects to ensure everything we do drives revenue growth Build and maintain strong, collaborative relationships with stakeholders and organizational leaders Tailor communication approach to different audiences, such as conveying technical concepts to engineering teams vs commercial strategies to sales teams Project / Release Management Efficiently and regularly communicate project status and updates to internal stakeholders at all levels of the organization, including the executive management team Collaborate with cross-functional teams to ensure successful, quality, and timely project execution Define the roll out strategy for each project on the roadmap, such as customer beta phases, timing of general availability, consideration of geographic availability, collaborating with product marketing on messaging, etc. Define strategies to measure the success of product initiatives, and incorporate learnings back into roadmaps
Required Skills & Experience
3+ years product management experience in a SaaS company Proven experience developing both web and mobile products Experience in employing a range of user research methodologies, including customer interviews, surveys, and data analysis Strong analytical and quantitative skills with ability to use hard data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom. Excellent stakeholder management and cross-functional collaboration skills Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments Excellent communication and presentation abilities
Preferred Skills and Experience
Demonstrable knowledge of facilities management and/or service provider companies and markets BS or BA or equivalent experience in computer science, engineering, math, finance, economics, or related Experience in Agile development practices
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.