Kforce has a client in Rocklin, CA that is seeking a Product Manager - Customer Care Ops. Responsibilities: * Serves as a liaison between the business community and the IT organization to provide product and user experience solutions to meet the business needs * Develops high level business requirements and translates them into functional specifications for the IT organization and manages changes to such specifications * Negotiates agreements and commitments by facilitating communication between the business and IT from initial requirements to final implementation * May share subject-matter expertise or in-depth technical knowledge, uses expertise to further development of company objectives and principles and to achieve goals in creative and effective ways * May provide tactical work direction to team members * Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors * Exercises strong judgment in selecting methods, techniques and evaluation criteria for obtaining results * Networks with key contacts outside own area of expertise * Frequently interacts with customers, and/or functional peer group IC'S/managers, normally involving matters between functional areas or internal customers * May interact with business leadership at all levels * May lead a cooperative effort among members of a project team