You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Global Customer Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
 Though supportive, inspirational, and motivational team leadership, and a isionary eye coupled with a maniacal focus on operational excellence, you will evaluate areas of opportunity to improve speed to market and enhance quality, thereby elevating holistic product delivery.   Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Acting as an Agent of Change in Strategic Initiatives: Lead the development and implementation of innovative product strategies that align with organizational goals, fostering a culture of continuous improvement and adaptability to changes. Champions Operational Excellence: Oversee product lifecycle management with a focus on optimizing processes, enhancing efficiency, and ensuring high-quality deliverables that meet or exceed customer expectations. Demonstrates Data-Driven Resourcefulness and Problem-Solving: Utilize data-driven insights along with creative and analytical skills to identify opportunities, overcome challenges, and leverage resources effectively to achieve product objectives. Fosters an Empowering Leadership Style: Cultivate a collaborative and inclusive team environment by empowering team members, encouraging open communication, and supporting professional development to maximize individual and team potential. Collaborates Cross-Functionally for Success: Work closely with cross-functional teams, including engineering, marketing, and sales, to ensure alignment and integration of product strategies, driving cohesive efforts towards shared goals. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Technical Acumen: Solid understanding of technology and software development processes, with the ability to work closely with engineering teams to translate business requirements into technical specifications. Proficiency in Agile Delivery Methods: Demonstrated experience and proficiency in Agile methodologies, including Scrum or Kanban, with the ability to facilitate Agile ceremonies and drive iterative product development. Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Change Management Expertise: Experience in leading change management initiatives, with the ability to guide teams through transitions and foster a culture of adaptability and resilience. Inspirational Leadership: Proven ability to inspire and motivate teams to deliver exceptional quality work within tight deadlines, fostering a high-performance culture through clear vision, encouragement, and recognition of team achievements. Hands-On Leadership: Demonstrated ability to lead by example, with a willingness to roll up your sleeves and actively engage in the work alongside the team, ensuring goals are met and challenges are addressed collaboratively.