You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Onboarding and Acclimation, you are an integral part of the team that innovates new product offerings and leads the end-to-end product lifecycle. As a core leader, you are responsible for acting as the voice of the customer and developing products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will work as an individual contributor to set the vision and strategy, gather and analyze data, prioritize features on a roadmap, collaborate cross functionally, and analyze product performance.
  Job responsibilities Develops a product strategy, product vision. and roadmap that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Defines and drives the product vision and strategy for customer lifecycle management, focusing on acquisition, engagement, retention, and loyalty Conducts market research and competitive analysis to identify trends, opportunities, and customer needs. Use insights to inform product development and positioning Works closely across tech and non-tech teams to ensure successful product development and launch Gathers and analyzes customer feedback and data to inform product decisions. Use customer insights to drive continuous improvement and innovation Communicates product vision, strategy, and progress to stakeholders at all levels of the organization. Build consensus and alignment around product goals Mentors and guides junior product managers and team members. Foster a culture of collaboration, innovation, and excellence within the product team Defines and tracks key performance indicators (KPIs) to measure the success of customer lifecycle initiatives Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Able to successfully launch and manage products that drive customer engagement and retention Strong analytical skills and experience with data-driven decision-making Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams Experience with agile development methodologies and tools including Jira Passion for understanding customer needs and delivering exceptional user experiences Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Marketing, or a related field; MBA or advanced degree preferred. Experience in developing and implementing personalization strategies Ability to adapt to changing priorities and manage multiple goals simultaneously Knowledge of UX principles to ensure that personalization efforts enhance the overall user experience