You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Workflow Client Service, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
  Job responsibilities Communicate vision and strategy for the product area Form and lead productive client relationships with firm-wide stakeholders in lines of business  Gather and prioritize new product requirements through discovery and curation sessions  Form technology product roadmap  Responsible for managing and prioritizing the backlog of product enhancements, feature requests, production stability and non-functional delivery.  Coordinate feature validation efforts with key stakeholders  Communicate well with technologists, stakeholders, and senior management  Required qualifications, capabilities, and skills Prior experience with ServiceNow modules and product understanding  Successful track record for bringing products and capabilities ‘to market’  Experience with roadmaps, milestones, and scoping/estimation Demonstrated experience with partnering across teams to deliver on desired outcomes Experience working in agile delivery teams  Critical Thinking (anticipates problems and establishes methods to mitigate)  Strong analysis and visualization skills including data driven solutiuons Stakeholder Management  Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization ServiceNow Business Continuity Management module  ServiceNow experience or certifications