Description In this high-impact and high-visibility role, you will work with business stakeholders and engineering teams to define/clarify features, roadmap priority, customer/user experience, compliance, accessibility, and other requirements across the end-to-end Opportunity-to-Cash (OTC) lifecycle. Key job responsibilities AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Global Services is uniquely equipped to accelerate customer success through their cloud adoption lifecycle, leveraging Professional Services to realize desired business outcomes, providing world-class Security solutions, sustaining and scaling workloads through Support and Amazon Managed Services (AMS), and cultivating a skilled workforce through industry-leading Training & Certification programs. The Global Services Strategy & Operations (GSSO) team was formed in late Q4’22, responsible for leading critical functions that support our businesses and help accelerate growth. Our team’s mission is to drive integration across Global Services to unlock operational efficiencies and deliver a seamless, unified experience for both AWS customers and AWS as our customer. Our vision is to be a catalyst for transformation, empowering our stakeholders with innovative and insightful solutions that ignite growth, unlock customer value and operational efficiencies, enable seamless connectivity across our teams, and develop world-class strategy and operations leaders. We are seeking a Product Manager – Technical for the Operations Excellence team. In this role, you will work with business stakeholders and engineering teams to define/clarify features, roadmap priority, customer/user experience, compliance, accessibility, and other requirements across the end-to-end Opportunity-to-Cash (OTC) lifecycle. Today, this value stream involves 387+ process steps, 70+ (often disconnected) tools, and relies on manual interventions that create inefficiencies and bottlenecks. This is a high-impact and high-visibility role that requires strong execution, technical depth, analytics rigor, and stakeholder engagement. This roles requires a proactive, highly motivated individual with an aptitude for customer focus and critical thinking. The successful candidate will be a self-starter who is comfortable with ambiguity, analytical, detail oriented, and able to successfully collaborate with business and engineering teams to create alignment and deliver results. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience - Bachelor's degree - Experience defining roadmap strategy and prioritizing deliverables for your team products - Experience working with engineering and technical teams to build automated solutions Preferred Qualifications - Knowledge of agile product development and life-cycle management process - Experience leading cross-functional teams to deliver products and online services on tight deadlines - MBA Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.