Product Manager - Technical, Region Reliability
Amazon.com
Amazon Web Services (AWS) is seeking an experienced technical professional for an innovative role as a Region Reliability Product Manager-Technical within our newly formed Region Reliability Engineering (RRE) organization. This position is pivotal in evangelizing RRE services as well as listening to the voice of the internal customer and developing a roadmap for incorporating customer needs into RRE offerings.
Region Reliability Engineering is the cornerstone of our efforts to enhance efficiency and consistency in operational practices across AWS. This new organization aims to reduce duplicative efforts, refine and accelerate operational excellence, and implement best practices for Amazon Dedicated Cloud Regions, ultimately providing a simpler experience for our customers and AWS Builders.
As a product leader, this role will serve as a vital conduit between customers and deliverable results, transforming feedback into actionable outcomes. They take ownership of defining critical aspects of Region Reliability Engineering initiatives, including problem identification, customer experience optimization, vision development, tenet establishment, and strategic product planning. Working with considerable autonomy and limited oversight, the Product Manager will drive product discussions and decision-making processes to deliver optimal solutions. Their role involves making strategic determinations about whether to develop new solutions, enhance existing ones, or integrate current features to create a more seamless customer experience. They are responsible for developing and maintaining a comprehensive product roadmap that outlines plans for service improvement and remediation. Additionally, they act as an evangelist for Region Reliability offerings, actively promoting awareness of solutions that could address broader customer needs. Through collaboration with cross-functional teams, they ensure operational practices maintain consistency across AWS while fostering organizational alignment.
The candidate selected must a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
1. Distill clear requirements from large and diverse sets of customers, translating complex needs into actionable product plans.
2. Evaluate whether products to be launched meet the intent of the Press Release and Working Backward documents, ensuring alignment with AWS's customer-centric approach.
3. Influence technical priorities and business strategy through data-driven contributions, ensuring business and technology teams are aligned to customer needs.
4. Plan, create, and deliver complex internally-facing technical messaging and content that drives engagement and champions customer needs.
5. Oversee all aspects of the content-creation process and workflow, from writing through editing, technical review, and publishing.
6. Ensure that content aligns with key messaging, plans, and standards established by leadership.
7. Conduct deep dives into customer sentiment to understand their needs and identify opportunities and/or gaps to address concerns.
8. Understand the interdependencies of technical services offered and ascertain the technological, business, and/or infrastructure challenges affecting customers.
9. Help solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.
10. Develop and implement strategies to reduce duplicative efforts and accelerate operational excellence.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Region Reliability Engineering is the cornerstone of our efforts to enhance efficiency and consistency in operational practices across AWS. This new organization aims to reduce duplicative efforts, refine and accelerate operational excellence, and implement best practices for Amazon Dedicated Cloud Regions, ultimately providing a simpler experience for our customers and AWS Builders.
As a product leader, this role will serve as a vital conduit between customers and deliverable results, transforming feedback into actionable outcomes. They take ownership of defining critical aspects of Region Reliability Engineering initiatives, including problem identification, customer experience optimization, vision development, tenet establishment, and strategic product planning. Working with considerable autonomy and limited oversight, the Product Manager will drive product discussions and decision-making processes to deliver optimal solutions. Their role involves making strategic determinations about whether to develop new solutions, enhance existing ones, or integrate current features to create a more seamless customer experience. They are responsible for developing and maintaining a comprehensive product roadmap that outlines plans for service improvement and remediation. Additionally, they act as an evangelist for Region Reliability offerings, actively promoting awareness of solutions that could address broader customer needs. Through collaboration with cross-functional teams, they ensure operational practices maintain consistency across AWS while fostering organizational alignment.
The candidate selected must a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
1. Distill clear requirements from large and diverse sets of customers, translating complex needs into actionable product plans.
2. Evaluate whether products to be launched meet the intent of the Press Release and Working Backward documents, ensuring alignment with AWS's customer-centric approach.
3. Influence technical priorities and business strategy through data-driven contributions, ensuring business and technology teams are aligned to customer needs.
4. Plan, create, and deliver complex internally-facing technical messaging and content that drives engagement and champions customer needs.
5. Oversee all aspects of the content-creation process and workflow, from writing through editing, technical review, and publishing.
6. Ensure that content aligns with key messaging, plans, and standards established by leadership.
7. Conduct deep dives into customer sentiment to understand their needs and identify opportunities and/or gaps to address concerns.
8. Understand the interdependencies of technical services offered and ascertain the technological, business, and/or infrastructure challenges affecting customers.
9. Help solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.
10. Develop and implement strategies to reduce duplicative efforts and accelerate operational excellence.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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