Kforce has an enterprise client seeking a Product Manager V in Austin, TX. to join their Infrastructure Platform Management team. The Project Manager will play a crucial role in driving the strategy, development, and implementation of Incident, Request, and Change Management solutions within our ServiceNow platform. Responsibilities: * Develop and execute the product roadmap for Incident, Request, and Change Management within the ServiceNow platform, considering business objectives and user requirements * Define and prioritize feature enhancements and functionality improvements from a people, process, and technology perspective * Develop technology solutions that support key objectives around single source of truth and single pane of glass * Lead the planning and execution of Incident, Request, and Change Management projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources * Ensure process-related deliverables are complete, consistent, high quality, and timely, while delivering valued outcomes * Collaborate with key stakeholders, including Infrastructure Operations, Engineering, and Service Desk to gather insights and ensure alignment with business needs * Drive the adoption of Incident Management best practices and standards across the organization, including incident detection, classification, prioritization, and resolution processes * Drive the adoption of Request Management best practices and standards across the organization, including request intake, classification, fulfillment, and tracking processes * Drive the adoption of Change Management best practices and standards across the organization, including change request submission, assessment, approval, implementation, and review processes * Drive metrics, reporting, and data capabilities for all solutions, including KPI definitions, dashboards, and business reviews