• Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact
• Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products
• Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly
• Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control
• Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
• Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments