Join Consumer & Community Banking (CCB) Product Operations for an exciting opportunity to establish and build an operational communications function aimed at driving successful and consistent adoption of large-scale change initiatives through the development of creative and engaging content strategies that drive awareness, employee education, and a sense of community across CCB Product & Experience and Technology (PXT), a highly diverse and matrixed organization of ~24K Product, Technology, Design, and Data & Analytics professionals. 

As a Vice President on the Product Operations Enrichment & Engagement team, you will be responsible for driving content planning, creation, and distribution across various platforms and channels to ensure successful rollout and implementation of change initiatives to optimize PXT’s product operating model.        

For this role, candidates must be able to physically work in our Wilmington, DE; Columbus, OH, or Plano, TX office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

Job Responsibilities  

Develop and execute communication plans leveraging surround sound channel strategies to win the hearts and minds of employees across the PXT ecosystem  Deep understanding of personas, audience segmentation, and employee analysis to evolve channel strategy and content approach  Use qualitative and quantitative data to propose content strategies and tactics that align with company / change initiative goals and will resonate with the employee audience  Partner closely with the Executive Communications team to provide holistic communications advisory, messaging, and branding services to all clients  Produce communications tactics to generate successful awareness and adoption of change programs and initiatives   Be a Chase brand ambassador who understands and advocates the style guidelines into all assets created by CCB Product Operations  

Required qualifications, capabilities and skills

Bachelor’s degree in Communications, Marketing, Journalism or other related area 7+ years of relevant experience as a Content Manager, Content Strategist, Editor, Writer, or similar role Excellent writer with purpose, attention to detail and audience-first mindset, and strong written, verbal, and interpersonal communication skills  Proficient in visual storytelling through various tactics including PowerPoint and video   Proactive nature and ability to work comfortably in a fast-paced setting with tight deadlines  Comfortable navigating matrixed / ambiguous environment and defining direction Ability to manage large-scale, complex projects with a high level of independence, energy, and eagerness to learn and contribute  Adept at forging strong internal relationships across a broad range of functions

Preferred qualifications, capabilities and skills

PowerPoint presentation design  Confluence  Web content management Graphic design Video editing  Experience in Communications, preferably in a technology or product setting 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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