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Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Product Owner – Workflow Orchestration.

Principal Responsibilities

Why join us?

MSS Operations Strategy and Change is a dedicated team of 'change experts' that help plan, design, and deliver the implementation of change initiatives for MSS Operations. Combining our change expertise with operations knowledge and network, we work hand in hand with the business and delivery partners globally to lead, manage and deliver the digital transformation goals. We adopt a structured approach and offer a number of value-add services from ideation, initiation, right through execution and closure.

We are a trusted partner to MSS Operations in leading the digital transformation initiatives across multiple functional product and asset classes, delivering key strategic, regulatory and optimization outcomes.

The Opportunity:

MSS Operations is executing against the 2025 strategy, known as Project Rubix. Within Rubix, the Workflow Orchestration Programme is a flagship initiative to enable and deliver on the MSS Operations transformation agendaWe are seeking a dynamic and experienced Product Owner to join the team to lead and manage the delivery of key workstreams and the prioritised backlogThe primary responsibility is to contribute to the Workflow and Orchestration roadmap and delivery across MSS Operations, supporting the growth and expansion of the platform through a multi-year delivery roadmap

Principal Accountabilities:

Strategy Roadmap Alignment:

Establish alignment and feasibility with the product vision/strategy defined by the Chief Product OwnerContribute to refining the product roadmap based on customer feedback and business needs

Sprint Planning Delivery Assurance:

Work closely with Agile PODs to inspect and assure the work being delivered and evaluate progress every SprintParticipate actively in sprint ceremonies including planning, reviews and retrospectivesCommunicate and make the priorities transparent for the workstreamClearly define sprint goals and guide the POD in delivering value within the agreed timeframe, in line with the vision and the roadmap

Backlog Management:

Maintain the new product features list, taking requests from operations area product owners and reviewing through the prioritisation forum to agree the backlog for the developmentOwnership of the product backlog(s) and prioritisation to ensure they are a) fit for purpose and achieving the vision, b) being used and c) correlate with the strategic direction of the productEnsure the backlog is visible, clear and transparent to all relevant stakeholdersEnsure the backlog is ready for sprint planning, including user stories, acceptance criteria and dependencies

Data Governance Delivering Value through Data

Implement and maintain robust data governance practices, including data lineage, data stacks, data models – that support and enable data driven decision making, powered through analytics, AI and ML capabilities

Collaboration and Stakeholder Management:

Act as a primary point of contact for internal customers/stakeholders to gather requirements, address queries and manage expectationsCollaborate with business owners, operations champions and delivery teams to define and refine product requirementsFacilitate alignment between the stakeholders and delivery teams, ensuring a common and shared understanding of goals and deliverablesCreate a working environment to share best practices

Continuous Improvement:

Monitor product performance and gather feedback from users to enrich the product backlog with enhancements and featuresIdentify opportunities to enhance team processes and remove impediments to delivery

Vendor Partnership alignment:

Partner with Service Now to understand their road map, schedule the adoption of new feature and lobby for new features from their core product where identified

Management of Risk and Internal Controls:

Strong awareness of the factors which might lead to financial loss and those mitigating controls to prevent such lossesStrong awareness of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerationsMaintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulatorsUnderstands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Leadership and Teamwork:

Collaborate with stakeholders across Operations, Change and TechnologyLead by example and ensure staff are supported to deliver outstanding resultsStrong leadership skills and ability to manage work independently without any supervisionActive engagement with the stakeholders:Chief Product OwnerWorkflow Orchestration Product OwnersBusiness Product OwnersFunctional, Programme and project leadsTechnology Delivery and Resource Practice LeadsOperations management and SMEsBusiness and Technology ArchitectsOther Technology PODs