Description We are in search of a Product Owner to join our team in Troy, Michigan. This is a hybrid onsite role and involves managing a Tier 1 support workstream and working closely with business stakeholders to provide clear and practical solutions. The position offers a contract to hire employment opportunity, with a focus on customer management, communication, and system access support. The ideal candidate will have strong QA experience, and a background within the Healthcare industry we encourage you to apply today! Responsibilities: • Oversee the support team responsible for handling user issues, systems access, and confirm requests are resolved effectively. • Collaborate with stakeholders at all levels for request clarifications, gather requirements, documentation, and align with business objectives. • Communicate, report, resolve issue status to end users in a timely manner. • Support access and permissions for users on systems and troubleshoot any access issues. • Participate in Agile ceremonies, sprint planning and retrospectives ensuring smooth delivery of support and new features. • Monitor, manage, document, and prioritize product backlog, with a focus on resolving technical issues and improving user experience. • Utilize skills in Cloud Technologies, Agile Scrum, Backlog, Quality Assurance, Documentation, and Agile product ownership to achieve role objectives. Requirements • One year of experience in a product owner or QA role • Proficient in Microsoft and Cloud Technologies, experience with Agile Scrum methodology • Experience within the Healthcare industry or environment, claims and understanding of HCPCS codes • Skilled in Backlog • Previous QA experience • Strong ability in Documentation • Knowledge of Agile product management practices • Excellent communication and teamwork skills • Strong decision-making and leadership abilities • Ability to handle multiple tasks and projects effectively • Proven analytical and problem-solving skills • Experience supporting tier one level support and ability to work in a fast-paced, deadline-driven environment • Bachelor’s degree in a related field preferred, but not required Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .