NOTE: This position requires eight days a month in office at a specified Wolters Kluwer location.

Preferred Locations:  Philadelphia or Baltimore

If you are a problem-solver who is passionate about ensuring customers are delighted by how products look/feel/work and are looking for a new challenge (as well as an opportunity to make a real difference in how nurse students use our products to become ready for practice), we want to hear from you!

We are looking for a Product Owner to help us in our mission to ensure that nurses, nurse educators, and hospital administrators who use our Nursing digital products continue to benefit from the excellent content and workflow functionality offered in our point-of-care and point-of-learning solutions.

This Product Owner will have responsibility for executing the roadmap priorities for a key digital offering in Nursing – Lippincott CoursePoint for Nursing Concepts. The Product Owner will develop a first-hand, in-depth knowledge of what users of this solution’s value and what helps customers in their workflows, to ensure nurses have what they need to ensure the best education and professional development, which ultimately drives the best patient care.

The Product Owner manages product development for assigned products/platforms and the relationship between those products and WK Technology. While the Product Owner is not expected to make technology decisions or understand the detail of the coding, they must have sufficient understanding of technology issues as well as an in-depth understanding of the value each release brings to customers and how the release will work. The Product Owner reports to the Director of Product Development, Nursing, and will be part of a team of Product Owners working on products across Nursing. 

Additional Information: Healthcare Industry Expertise and Solutions | Wolters Kluwer

The Product Owner’s primary responsibilities include:

Coordinating with Product Management on activities (e.g., Lean experiments, competitive/market intelligence, customer insights/analysis) designed to ensure deep understanding of customer needs

Translating high-level user stories from Product Management into specific technical development items/requests, with clear metrics for success articulated in each requirement

Bringing strong organizational skills, as well as ruthless prioritization, to how product backlogs are crafted/maintained/grow

Owning the product development lifecycle/schedule, working with Agile/Scrum teams to plan for, and execute on, sprints and releases that deliver on the Product Manager’s roadmap priorities

Working with the Agile/Scrum teams to maintain the health/performance of assigned products/platforms, such as compliance with required norms and standards for security, privacy, accessibility, and discoverability, as well as integration with other systems (e.g., electronic health record systems, learning management systems)

Ensuring that where an assigned product needs to interface with other products or platforms, they partner and closely collaborate with other Product Owners and Technology colleagues to identify opportunities for efficiencies/consistency in development approaches

Being the “glue” in the product team who acts as a product’s “subject matter expert” for questions and requests for updates (about existing and upcoming features/functionality) from Product Management, Technology, Content, Product Marketing, Sales, Sales Enablement, and Customer Success/Support

Other Duties

Performs other duties as assigned by supervisor.

Job Qualifications

Education:  College degree (BA/BS) or equivalent experience required. 

Experience:  1-2 years’ experience in digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for the nursing practice market

Other Knowledge, Skills, Abilities, or Certifications:

Required:

Strong knowledge of every stage of the product development process from concept to post-launch

Experience developing and leading the execution of product development.

Demonstrated experience understanding user needs and market trends that are successfully translated into practical plans.

Proven ability to craft workflow and user experience requirements that meet strategic business goals.

Ability to prioritize and act as a structured thinker who can see “the forest through the trees”.

Strong oral and written communication skills

Strong project management skills, including ability to develop schedules and oversee work-in-progress for budgeting compliance.

Preferred:

Experience in participating in customer experiments and contextual inquiry and analysis.

Experience with understanding Technology opportunities, constraints, and choices, and ability to articulate associated risks (and possible mitigation plans)

General knowledge of the healthcare/nursing market

Familiarity with data analytics and dashboard creation

Certification as either a Scrum Master or Product Owner (e.g., from Scrum Alliance)

Exposure to simulation/virtual reality products

Experience in contributing to customer-facing communication plans, creating product demos for stakeholders, triaging/troubleshooting customer escalations (in collaboration with Support personnel)

Familiarity with backlog software (e.g., Jira, VSO, Trello, Wrike) and team communication applications (Slack, MS Teams, etc.)

Travel Requirements

Up to 15% travel required (if not located in Philadelphia or Baltimore office)

#LI-Hybrid