Position Overview

 As a member of the In-Market Quality Team for Hearing NA, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for implementing product improvements and the reduction of the cost of poor quality. The Product Quality Engineer will work across groups and departments to support and ensure efficient and effective processes for In-Market Quality.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Use practical troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies.Support new product launches by performing specialized quality monitoring activities and high priority investigations.   This includes coordination and routing of relevant returns, symptom reproduction and investigations into product issues and alleged defects, understanding failure modes, and the collection and compilation of related device data, including tracking of effectivity of improvements.Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues.Identify product quality improvements and support/facilitate discussions and actions in cooperation with Ops and R&D.Conduct and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations.Resolve technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to ensure product and customer quality improvements.Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns.Assist in In-market Quality related document updates in compliance with change control process.

Competencies (Knowledge and Skills needed for this position.)

Critical thinking and problem-solving skillsDetail-oriented and practical, with a keen ability to recognize and enhance quality through data-informed and evidence-based strategies.Effective oral and written communication skills, interpersonal skills, and stakeholder management skillsAbility to work well and engage with others in a team environment, as well as managing one's own tasksCustomer focused, motivated, curious minded, shows initiative and innovative thinking.Ability to work as needed under challenging circumstances and tight deadlines, proficient in time managementHighly organized and results driven

Desired Qualifications

 Required Education:

Bachelor’s degree in engineering or equivalent

 Preferred Education:

Engineering degree in electrical or mechanical engineering

 Preferred Experience:

3-5 years’ experience including investigations of product returns and fault identification in consumer electronics, microelectronics or high-tech medical products and technologies (e.g., rechargeable batteries, mobile phone connectivity, audio, hearing aids or earbuds, etc.) Experience working with quality methodologies and systems such as A3, FMEA, NCR, and CAPA Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR) Data analysis experience

Job Location: Bloomington, MN (through Spring 2025); Shakopee, MN (Summer 2025 - forward)

Job Type: Exempt

Working Environment: This position is a primarily onsite role in an open office setting with adjustable standing/sitting office furnishings offered.

Physical Demands:

Sitting, standing, lifting, bending, reaching, no more than 20 lbs.

Position Type and Expected Hours of Work:

Full-time position + Monday-Friday

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

We value our employees and offer competitive wages and benefits including:

- Generous Benefits including PTO and Paid Holidays

- 401k with Company match

- Paid Parental Leave & Transition Back to Work Benefits

- Company HSA Contributions

- Discounted GN Group products

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice: 

Depending on your work location, the target annual salary for this position can range from $80,000 - $90,000. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

E-Verify:

GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.