Job Description

Hybrid: This position does not require an employee to be on a full-time basis

What You'll Do (Responsibilities):

Voice of Quality to regional and global program execution teams (PET) and lead continuous improvement process of these products (CPIP)Assess and ensure that all quality targets and program deliverables are being met and driving customer satisfaction. Escalate to leadership when assistance is needed.Support global launch processes as per the Global Vehicle Development Process (GVDP).

Product Development Quality

Propose, develop and execute quality initiatives that will ensure customer satisfaction of premium/luxury vehicle segment customers in GMSAExecute the Global Program Quality Plan Process (GPQP), including program reviews, product and competitor’s assessment, quality audits and rides, among others.Work in synergy with local and global Product EngineeringLearn and share best practices from/with other regionsGrasp market trends of premium/luxury vehicles in South AmericaLead Ship to Commerce and Start of Sales Program Quality Readiness Reviews in the sales regionPlan, implement, and execute the quality fleet evaluation process (CTF)Participate and support Launch Team activities to ensure program quality business plans, metrics, and program quality readiness deliverables are being addressed.Lead and provide quality input to design change process based on the review cadence, including customer requirements, lessons learned, Warranty, Voice of the Customer, and vehicle audits. Support Launch Excellence initiatives.

Current Product Improvement Process (CPIP)

Track vehicle quality performance (Warranty, Compass, QFS, QAS, Consumer Report, Reliability & Durability, Buybacks, NPS, W&P etc)Closely monitor vehicle source metrics (Warranty, Compass, Buybacks, etc) to identify emerging issues that can impact sales regionWork proactively to address at yard any identified emerging issueConduct technical Data Analysis & Reporting.Develop, drive, and track along with export region the actions to improve Warranty, Compass and Customer ExperienceDrive regional and global collaboration to achieve the Regional Quality Targets.Track and drive Frontloading activities for N&M ProgramsLook for process improvement opportunities and work to implement themSupport initiatives to improve Customer Experience.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

Bachelor of Science in EngineeringExperience in Product and/or Quality EngineeringAdvanced or Fluency in English

What Can Give You A Competitive Edge (Preference Qualifications):

Knowledge of automotive industryHigh level knowledge of product, market trends, quality, manufacturing, product development processMaster’s Degree in Engineering or Business AdministrationSpanish desiredMobility to travel

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.