At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewProduct Reliability bridges the gap between development engineering, manufacturing, and the customer by understanding fielded product or customer issues then bringing all aspects of the problem together to provide actionable direction for full root cause and resolution of issues.
Job Description
Responsibilities:
Excellent communication skills (oral and written) and must also have a high sense of urgency, strong work ethic and is results oriented.
Identify Mobile Video fielded product issues through failure data analysis and collaborative efforts with Quality, manufacturing, support, and deployment teams.
Device logs analysis (Linux based) to identify specific failures, frequency of occurrence, and device status at the time of failure.
Test products (field returns and existing inventory) to reproduce field issues and provide development engineering with specific instructions on reproducing the field failure.
Experience with typical lab equipment -- volt meter, oscilloscopes, spectrum analyzer, power supplies.
Develop test methods to aid in identifying the root cause of field issues.
Utilize typical lab equipment to identify root cause of fielded issues (volt meter, oscilloscope, spectrum analyzer, power supplies, etc.…).
Performing reliability testing including Electrical & Mechanical Stress Testing, Shock/Drop/Vibration Testing, and Environmental testing to reproduce field failures.
Travel to impacted customers to better understand the product issues and/or implement solutions.
Apply DOE & FMEA methods in identifying root cause and qualifying resolution.
Detailed documentation of testing plans, testing results, and customer impacts.
Knowledge of battery and energy products required with ability to read schematics and technical drawings.
Maintain calm and focus under stressful situations when working with law enforcement customers.
Work independently as well as in cross-functional teams.
Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Present findings/recommendations to peers, manager, and senior management.
Required Skills:Bachelor of Science in Electrical Engineering, Systems Engineering or related technical equivalent.
Atleast 2+ years of relevant experience
Knowledge of Linux is a plus
Must have a current, valid driver’s license and be able to pass criminal background checks required by Motorola customers.
Must be available to Travel up to 40%
Basic Requirements
Bachelor of Science in Electrical Engineering, Systems Engineering or related technical equivalent.
Atleast 2+ years of relevant experience
Knowledge of Linux is a plus
Must have a current, valid driver’s license
Must be available to travel up to 40%
Must be able to obtain background clearance as required by government customer.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
#LI-RS1
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.