Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

As a Product Service Engineer in Caterpillar's Resource Industries division, you will be responsible for supporting the design of new products or the changes to existing products in the Wheel Tractor Scraper product line. This position is located in Decatur, IL facility.

Responsibilities

Support the factory quality team to resolve issues on the assembly lineDefect Identification and prioritizationWork with the continuous process improvement team to bring changes to the fieldCreate and Maintain service publicationsSoliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve WTS total cost of ownershipOwn WTS Aftermarket Project PortfolioIdentify aftermarket growth opportunitiesEnsure service parts are available and stocked in the best locations worldwide.

Top Candidate Will Have:

Ability to review large data sets to determine trends and areas of needExperience with Excel, Minitab and Power BiWeibull Analysis experiencePrevious experience working with Cat dealers and customersLean knowledge

Degree Requirement:
Bachelor’s degree or technician apprenticeship / diploma or equivalent experience

What Skills You Will Have

Customer Focus:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

Data Gathering & Analysis:
• Participates in gathering and analyzing an organization's data based on requirements.
• Documents data from various sources and in various formats.
• Utilizes basic data collection and evaluation tools and techniques.

Service Excellence:
• Anticipates customers' needs and satisfies them proactively.
• Resolves complex customer complaints or problems.
• Participates in developing a variety of effective ways to deal with difficult customers.
• Recovers from a service failure in a way that enhances customer's esteem of the organization.

Problem Solving:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.

Technical Excellence:
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.

Additional Information:

The primary location for this position is Decatur, IL

Domestic relocation assistance is available

Travel up to 15%

Visa sponsorship is not available

Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines.

Posting Dates:

February 4, 2025 - February 17, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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