The HCM Product Setup Specialist owns and manages the implementation of new product setup. The Specialist will help troubleshoot issues within the system and deliver a quality product on time.  A successful product implementation is the single biggest driver of ongoing customer satisfaction and determines success with the customer including usage, retention and future product sales.

RESPONSIBILITIES

Collect and convert information submitted from clients into appropriate product setup specifications. Provide excellent customer service and consultative management on client calls. Ensure that all sold products are set up accurately and timely. Provide knowledge and information about products to internal teams. Establish and maintain effective communication and coordination with internal partners and Paycom clients. Follow standard procedures and guidelines to ensure consistency across the products. Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues. Identifies potential escalations and coordinates with team lead to address. Comfortable with inbound and outbound calls and using persuasion and influence to drive outcomes. Maintains a positive attitude. Works under direct supervision. Assist with special projects and other duties as needed.