**Description** SUMMARY: To provide 1st, 2nd,3rd line support; track hardware and asset management; configure remote access hardware. We are seeking a skilled and dedicated Product specialist to provide both remote and onsite support for our checkpoint automation systems, PC and server hardware. This role will involve maintaining and troubleshooting Windows/Linux and SQL Server environments, configuring and installing APC UPS systems, and ensuring the seamless operation of our IT infrastructure. Key Responsibilities: • Provide remote and onsite support for checkpoint automation systems, ensuring optimal functionality. • Perform regular maintenance, troubleshooting, and repair of PC and server hardware. • Maintain and manage Windows/Linux environments, ensuring system integrity, performance, and security. • Administer and support SQL Server environments, including monitoring, maintenance, and performance optimization. • Configure and install APC Uninterruptible Power Supplies (UPS) for systems to ensure uptime and prevent disruptions. • Monitor system performance, identify potential issues, and proactively implement solutions. • Troubleshoot hardware and software issues, providing timely resolutions to minimize downtime. • Collaborate with internal teams to provide technical guidance and ensure smooth system operations. • Document all maintenance activities, incidents, and resolutions accurately in the company’s tracking systems. • Assist in the configuration and installation of new hardware and software as needed. • Ensure compliance with company security policies and procedures. Qualifications: • Proven experience in IT support, particularly with checkpoint automation, PC, and server hardware. • Strong knowledge of Windows/Linux environments, SQL Server administration, and system maintenance. • Experience with the configuration, installation, and maintenance of APC UPS systems. • Solid understanding of networking concepts and IT troubleshooting techniques. • Strong problem-solving skills and attention to detail. • Ability to work independently and as part of a team. • Excellent communication skills, both written and verbal. • Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred Skills: • Certifications in IT support (CompTIA A+, Microsoft Certified Solutions Associate (MCSA), SQL Server certifications, etc.) are a plus. • Experience with other server and hardware management tools. • Familiarity with virtual environments and cloud technologies is beneficial. Working Conditions: • This position requires both remote and onsite work, with flexibility based on the company’s needs. This will include working on and out of hours Rota as deemed necessary • Some on-call support may be required. • Ability to work away from home regionaly and work overseas up to 20% of the time • Ability to lift and transport equipment as necessary Requirements Criteria Essential Desirable Skills & Attributes • High level IT knowledge • PLC Controls Background Experience • Proven experience of technical support • Previous experience in a similar working environment • Solid working knowledge of: o Windows Server o SQL Server o Windows Operating System o Network Infrastructure and cabling o High Level Problem solving o 5 Year traceable work history o Fluent Written and Spoken English o Valid UK Passport • Previous experience in all or some of the following areas: o Automation o Conveyor systems o Control systems o Electrical power systems Qualifications IT, Electrical & Controls qualifications to be taken into consideration **Original Posting Date:** 2025-02-12 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. **Pay Range:** Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. REQNUMBER: R-00153420 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.