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Short Description:
This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware.
Complete Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.  
Years of Relevant Experience: 1 to 2 years 
Preferred Education: 4 year college degree or equivalent technical study.
Role Description:
Tolls support  position is responsible for day to day support of:Status and maintenance of all toll system hardware at all locations.Toll System Application installation, configuration, and maintenance at all locations.Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.Monitors toll systems backups at all locations.E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.Tolls Desktop installation, configuration, and repair at all locations.Tolls network management for all locations.Analytical and customer service skills.Communicate accurate and useful status updates.Ability to work in a team environment.Complete assigned tasks.Strong communication skills; both written and spokenThis is a position that requires the ideal candidate to possess:Ability to be creative and learn new, proprietary technologiesWork with specialized hardware and peripherals that require ingenuityFunction as a friendly face of customer service to the tolls representativesTravel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)SkillRequired / DesiredAmountof ExperienceGeneral computer hardware Software troubleshooting and installation support - MicrosoftRequired2YearsPrior troubleshooting experience with Microsoft Windows 7Required2YearsPrior troubleshooting experience with Microsoft Server 2008 and aboveRequired1YearsPrior Deskside support experience (not supporting over phone)Required2YearsPrior experience supporting Office 2013Required2YearsPrior experience troubleshooting proprietary systems or unique hardware/peripheralsRequired1YearsPrior support of ExchangeHighly desired1YearsPrior experience supporting tolls and traffic management systemsDesired1YearsBasic Network BackgroundDesired1YearsCCTV Systems BackgroundDesired1YearsPrior work with fiber optic cableDesired6MonthsPrior work with industrial DVR systemsDesired1YearsPrior customer service focus in a technical environmentRequired1YearsPrior Linux/Unix OS ExperienceDesired1YearsPrior experience with Server/Database Backup SoftwareDesired1YearsPrior experience writing/reading basic SQL codeDesired1Years