Date Posted:

2024-10-14

Country:

United States of America

Location:

HNC32: US096-Winston-Salem (Oak Plaza 190 Oak Plaza Boulevard , Winston-Salem, NC, 27105 USA

Position Role Type:

Onsite

This position is for a Product Support Customer Account Specialist within the Commercial Seating Division of Collins Aerospace.  This individual works independently, leads small/medium projects and teams, manages customer accounts, analyzes data, recommends resolutions for in-service issues, maintains action logs, trains customers on product maintenance, and visits our key customer accounts. This role offers exposure to executive management and significant growth potential, leading to opportunities for advancement within the current role or to EPL or Program Manager positions.

This is an onsite role in Winston-Salem, NC.

What You Will Do:

Product Support engineering, project management, and customer management role responsible for addressing aircraft seating and furniture issues from design inception through in-service.Travel the world visiting assigned airline headquarters to walk their aircraft and review our product performance.Be the voice of the customer for commercial seating platforms, advocate for customers targeting increased reliability of their products, and lead product improvement campaigns.Work closely with customers, across various global time zones, on the planning and execution of product support projects including sustaining engineering improvements, technical support, service documents, training, warranty settlements, and repair.Strategically problem-solve to identify cost-effective solutions for in-service issues while minimizing customer escalation.Escalate and communicate internally and externally to resolve customer issues, achieve resolution firmly and tactfully. Develop and execute cost-effective solutions that balance the customer’s needs with Collins Aerospace’s financial goals.Develop extensive network and close working relationships with the customer and internal partners ranging from VP/GM to working level.Semi flexible working hours may be required to accommodate customer time zones.Estimated level of travel 10%

What You Will Learn:

Project ManagementWarranty AdjudicationSettlement NegotiationExecutive CommunicationFailure Mode Analysis and Root Cause & Corrective Action Assessment

Qualifications You Must Have:

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experiencU.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

Qualifications We Prefer:

Technical background and strong mechanical aptitude, ability to recommend solutions to complex problems requiring the regular use of ingenuity an innovation.Technical proficiency and ability to develop high-level knowledge of platforms and systems assigned.Microsoft Office tools (Word, PowerPoint, Excel, Outlook).Customer management experience leading cross-functional teams.Organizational skills demonstrated through the ability to compile and track meeting minutes, action logs, issue summaries, etc.Typing proficiency, with a minimum speed of 40 words per minute.Experience working with operations/manufacturing engineering organizations.Familiar with the Aerospace Industry, and engineering program development practices for mechanical or aerospace systems.Experienced in speaking in front of large groups.Experienced in taking complex issues and summarizing for higher levels of management.Experience in researching methods and procedures on new assignments.

What We Offer:

Some of our competitive benefits package includes: 

Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption Assistance         Autism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programMay be eligible for relocation

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

                                                                                               

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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