Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Product Support Engineer (PSE)

Job Function: Programs & Services

Business Unit: Wabtec Digital Mine

Reports to: Service Support Manager, Digital Mine

Location: TBC

About the job

Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients.

PSE’s are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed.   

You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.

Position Responsibilities

Configure the system as appropriate to operate according to agreed customer requirementsPerform testing / verification of system operation and performance for configured systemsWork with services team to ensure successful deployment of new systemsWork with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirementsSupport firmware, software and configuration updates to ensure the system operates as requiredPerform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as requiredOwn and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomesEngage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

About you

Are you passionate about driving growth and making a positive impact in a dynamic and fast-paced environment? We are seeking talented individuals who are motivated, innovative, and ready to contribute to our success. If you are looking for a challenging and rewarding career opportunity, we invite you to be part of our journey towards excellence.

We are looking for a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System) and DGS (Drill Guidance System) as well as other products that are added or developed in the future.

Required Skills

Experience with Linux administration, Microsoft Server, IIS and SQL ServerCoding exposure to C, C++, Python, Java, HTML or similarSound knowledge of current network and communications technologyAbility to read and interpret electrical wiring diagramsAbility to diagnose, troubleshoot, problem solve and manage resolution to technical system issuesAble to manage and prioritise simultaneous demands in accordance with agreed key performance objectivesExcellent oral and written communication skills, with a high level of attention to detailCustomer service focused, with a strong work ethic and ability to work unsupervisedGood interpersonal and teamwork skills and ability to develop effective customer relationshipsCommitment to working safely and ensuring compliance with relevant policies, procedures and legislation

Desirable:

Tertiary degree in IT, software or computer engineering (or equivalent experience)Experience in an engineering, IT, communications / networking technology,  or other technical positionProject management / coordination experienceIndustry experience in a mining environment or with mobile fleet equipmentExperience with the use of helpdesk / ticketing applications

Other Requirements:

Flexible work hours to accommodate varying time zonesOccasional travel (including international regions)A current driver’s license is requiredOn call availability (if required)

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.