Job Title: Product Support Engineer Job Description We are seeking a skilled and dedicated Product Support Engineer to oversee the entire lifecycle of semiconductor tools. In this role, you will ensure that our tools meet customer expectations from design and manufacturing to installation and maintenance. You will address issues, suggest design changes based on client feedback, and manage shipments. Additionally, you will supervise installations, act as the primary point of contact for customers, and provide guidance to engineering teams during the design phase of new products. Responsibilities + Oversee the lifecycle of semiconductor tools, from design and manufacturing to installation and maintenance. + Address issues and suggest design changes based on client feedback and requirements. + Manage shipments, verify specifications, and write reports on the tool’s lifecycle status. + Supervise installations and maintenance, acting as the primary point of contact for customers regarding the tool. + Provide guidance to engineering teams during the design phase, focusing on key customer requirements, including preventive maintenance tasks and design for service. + Lead the first build and testing of new products in the development lab, working closely with engineering teams to provide real-time feedback. + Ensure designs and installations align with client specifications and expectations. + Oversee the shipping and on-site installation of tools at client locations. + Stay on-site for 2-6 weeks to ensure the tool operates smoothly and meets performance standards. Essential Skills + Experience with semiconductor equipment (Lithography, CVD, ALD, Epitaxy, Deposition, wet Etch, dry etch). + BS in Engineering (mechanical, electrical, manufacturing, chemical). + Proven experience in troubleshooting during design phase as well as shipping and install process. + Experience with technical support, customer support, and report writing. + Ability to read and understand schematic diagrams. + Experience working with cross-functional teams. Additional Skills & Qualifications + 5+ years experience working on semiconductor equipment, such as a field service engineer, area manager, or product engineer. + Experience with installation verification and adjustments for ease or speed. + Ability to travel internationally, primarily to Asia. Pay and Benefits The pay range for this position is $80000.00 - $150000.00 Direct Hire with ASM - ASM full health benefits, 10 paid holidays, 2 weeks vacation (negotiable). Benefits can be negotiated depending on what the candidate is leaving and level of experience Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position will be accepting applications until Dec 25, 2024. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.