Product Support Representative **Mi-T-M Corporation** 1 Positions ID: 1401987 Posted On 01/14/2025 **Job Overview** **Product Support Representative** The Mi-T-M Product Support Representative plays a crucial role in providing technical support to dealers and end-users, diagnosing and resolving technical issues with company products. This individual offers technical assistance to Sales Support Reps and other internal departments, aiding in troubleshooting equipment for customers. The ideal candidate will demonstrate a high level of customer service, possess mechanical ability related to small engine repair, and showcase outstanding organizational and time management skills. Strong attention to detail, excellent communication and interpersonal abilities, and multitasking capabilities are essential. Additionally, candidates should have good computer knowledge, a quick learning ability, a positive attitude, and the flexibility to perform various tasks to ensure job completion. Cooperative teamwork and a great working attitude in a team environment are also required. If you take pride in your work, embrace change, see challenges as opportunities, and are eager to contribute to our dynamic team, we invite you to apply with our company. **Key Responsibilities:** + Interact with customers to diagnose and resolve technical issues with company products + Strong organizational skills; ability to multi-task and perform follow-up calls when needed + Possess a mechanical ability relating to small engine repair + Requires complete product knowledge, proven sales skills, competent technical troubleshooting background, and strong communication skills + Must demonstrate competency in Word, Excel and data entry + Communicates and collaborates with internal teams and external customers to support sales and building the Mi-T-M brand. + Additional duties as assigned by manager **Requirements:** + Ability to interpret blueprints and diagrams + Strong organizational and time management skills + Ability to multi-task, work independently and as a team in a flexible environment, requiring attention to detail and confidentiality + Strong communication, organizational, proofing and writing skills + Candidate must be reliable, regular attendance is required. + Excellent work ethic with the ability to work unsupervised or with minimal supervision + Ability to handle stress while operating with a sense of urgency and using good judgement + Ambitious, quick learner, with a positive and friendly attitude + In-house training program will offer knowledge of company products and services. **_Hours: Monday through Friday, 8:00am-4:30pm. Hourly Position_** **_Equal Employment Opportunity (EEO) Statement:_** Mi-T-M Corporation is an equal opportunity employer and is committed to providing employment opportunities to all qualified candidates without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We promote diversity and inclusion in our workforce, offer reasonable accommodations for individuals with disabilities, and ensure that all aspects of employment at Mi-T-M Corporation are free from discrimination. Primary Contact 1707157483267 Niki Wood Human Resources Assistant, 563-556-7484x268 Phone Phone Phone Fax nwood@mitm.com Email True False False **Job Details** Categories Management/Executive Manufacturing Sales/Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1156 Job REQ # 1401987 \# Positions 1 Start Date 20250114 End Date 20250224 Featured Job TH Ad TH Comments **Similar Jobs** Outside Sales Representative Express Employment Professionals Sand Production Operator BARD Materials Production Worker TriState Quality Metals Concrete Production Team Member Sedona Staffing Services PRODUCTION OPERATOR 1ST SHIFT Engineering Services and Products Company Inside Sales Representative Express Employment Professionals 3rd Shift Manufacturing Production/Sanitation Asso Progressive Processing, LLC- A Hormel Company Production Operator Express Employment Professionals Sales Representative/Account Manager Bodensteiner Implement Co Sales Representative/Account Manager Bodensteiner Implement Co **Share this Job** Mi-T-M Corporation **About the Company** Mi-T-M Corporation, Peosta, IA has been manufacturing quality industrial-grade products since 1971. Produced within an 825,000-square-foot manufacturing facility, the Mi-T-M product line includes cold and hot water pressure washers, air compressors, combination air compressors/generators, portable generators, water treatment systems, wet/dry vacuums, and jobsite toolboxes. The Mi-T-M Brand Promise: We promise to deliver unmatched performance-from the quality of our product to the dedication of each employee who does what's right for our customer-every time. Our success is largely due to the passion and commitment of the people we have had the good fortune to recruit and employ. We are always looking for people who share our values and will serve our customers with integrity and excellence. To reach our greater potential as a company, we recognize that our people are to be encouraged and supported with the tools, technologies, and training that will enable them to achieve their full potential. If you are an individual who takes pride in your work and achievements, embraces change, and believes that challenges are simply an opportunity, we invite you to apply with our company. **To Apply Now on Mi-T-M's website, please visit:** https://www.mitm.com/careers/available-positions/ **To learn more about our company please watch the following videos or visit our website!** Company Profile - Video https://www.mitm.com/support/videos/facility-tour/ Fabrication Facility Tour - Video https://www.mitm.com/support/videos/Mi-T-M-fabrication-tour/ Company Website www.mitm.com