Description We are inviting applications for the role of Product Support Specialist in the non-profit sector, located in New York. This role provides an opportunity for a long-term contract. As a Product Support Specialist, you will be instrumental in maintaining our IT infrastructure, specifically focusing on Microsoft applications and cloud services. You will be a key player in ensuring our systems run smoothly and efficiently, allowing us to continue our important work in the non-profit sector. Responsibilities: • Leverage your expertise in Microsoft Intune and Microsoft mobile management to maintain and improve our mobile device management systems. • Manage our SharePoint and OneDrive platforms, ensuring secure and efficient access to documents and collaboration tools for all team members. • Use your knowledge of Microsoft Azure to maintain our cloud-based services and support the team in using these services effectively. • Apply your skills in Computer Hardware to troubleshoot any hardware-related issues and ensure all systems are running optimally. • Utilize Agile methodologies to manage tasks and projects efficiently, ensuring we deliver on our commitments in a timely manner. • Act as a point of contact for all product-related support, providing assistance and resolution to team members' inquiries. • Continuously monitor customer accounts and take appropriate action when needed. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records. Requirements • Demonstrated proficiency in Computer Hardware • Familiarity with Agile methodology • Proven experience with Intune • Proficiency in Microsoft SharePoint • Experience in using Microsoft Azure • Ability to provide technical support for product-related issues • Strong problem-solving skills to diagnose and resolve technical issues • Excellent communication skills to effectively interact with team members and clients • Ability to work independently and in a team environment • Prior experience in a non-profit organization would be advantageous • Ability to manage and prioritize multiple tasks and projects • Willingness to continually upgrade knowledge and understanding of related technologies. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .