Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/06/2025

 

 

 

Introduction 

 

We are seeking a Product Support Specialist to join our Screening Business. You will be responsible for providing advisory services to Metso distribution partners and end users of Metso crushing & screening equipment. In this position, you will report to the Screening Business Area Support. 

 

The location can be flexible within the United States of America. However, it involves up to 50% of travel to customer sites in United States, Canada, and Mexico.   

 

 

Team you belong to: 

 

You will join a team of filtration and mineral processing experts focused on delivering high-quality technical support and solutions to clients in the mining and aggregates industry. We are focused on optimizing equipment performance, resolving customer challenges, and promoting innovation.The functionality of this position is keenly focused on safety, customer service and customer satisfaction. This position ensures the highest level of service-related support is available to our internal and external customers. Service support includes, but is not necessarily limited to, field service support activities such as service training, warranty evaluation, technical troubleshooting analysis, parts support, recommending solutions, and start up or commissioning advisory services  

 

 

What you’ll do: 

 

Provide advisory services and recommendations using product knowledge for commissioning, repairs, assembly, troubleshooting, and installation of equipment manufactured or delivered by SBL. Deliver training to Market Area service personnel on service-related policies and procedures, with emphasis on Commissioning and Warranty Registration (CWR). Accurately identify parts and provide technical support to Metso customer service representatives. Conduct both field and classroom-based training for Market Area personnel on service, maintenance, and commissioning processes. Offer operational and maintenance training for end users, both on-site and in classroom settings. Communicate and collaborate with all levels of organizational staff and management, both internally and externally. Ensure compliance with SBL, distributor, and end-user safety regulations at all times. Complete and submit reports, evaluations, expense forms, action reports, and monthly work logs in accordance with SBL reporting and billing protocols. Prioritize effective service responses to Market Area and end-user needs. Remain available for emergency service requirements by carrying a cell phone during normal working hours. Follow and enforce Lock Out/Tag Out procedures and all site-specific safety guidelines. Regularly engage in field service problem-solving with a diligent, committed approach to resolution. Coordinate service support activities with local Market Area Distributor Managers and Account Managers.  

 

 

Who you are:

 

Associate degree in engineering or equivalent experience; Millwright certification is beneficial. Experience in field service technician or mechanical experience, with strong knowledge in crusher or related industrial equipment technical support. Solid understanding of mechanical engineering; electrical engineering knowledge is beneficial. Skilled in troubleshooting technical field-related problems. Notable experience delivering training seminars is a significant asset. Valid driver’s license and passport for domestic and international travel. 

 

 

What's in it for you: 

 

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change. Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services. Compensation and rewards - Global incentive program tied to business and performance targets. Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.  

 

 

Get in touch:

 

Want to rise above the possible with us? Click ‘Apply now’ to leave your application. 

 

For additional information, please contact: Charline Avila, Talent Acquisition Specialist at charline.avil@metso.com 

 

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

 

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial