Position Summary

Responsible for the development, administration, and coordination of a variety of training programs. Collaboration with HQ/RHQ office, local marketing and PM groups, various internal & external stakeholders to create and execute outstanding product and soft skill trainings for internal field force and in-store sales people (FSMs – floor salesman) across channels such as brand store, telco partners and consumer electronic stores among others.

Role and Responsibilities

Develops and coordinates training programs (online, offline and coaching) and content plans for various target groups (consumer, partners, FSM) with expertise in subject matter (tech and mobile)Conduct product training courses on products knowledge, features, key USP, “How to Show”, technical specifications etcTraining Field Force team in Concept selling & Shopper Engagement Skills in line with brand direction and selling strategiesLead the development of mystery shopping program in line with training outcomes to measure and improve team performance in line with brand and shopper expectationsTraining of Product usage, Ecosystem Linkages, Benefits selling based on usage for Field Force and ConsumersMay maintain and support online training platform with relevant materials, tracks registration and participation rate, etc.Coordinates training calendar, class registration and participation, certification process, etc.Formulates training outline and determines instructional methods to meet pre-aligned training targets and KPIs on reach, engagement and knowledge retentionSelects and develops effective training aids, approaches and techniques in line with market situations; Communicates with HQ/RHQ on a regular basisSmart Academy Program Development and maintenance aimed at consumer outreach to drive knowledge drivers and brand engagementStrong leverage of Samsung Plus e-learning tool to drive content push, and brand engagement amongst learners through innovative content development to meet training KPIsSupport functional requests e.g. media presentations, internal staff training and KOL product information sharingAll other duties assigned

Skills and Qualifications

Bachelor's Degree with 5 years of relevant work experiencePrior experience will include developing and coordinating employee training programs and leadership experienceProficient in MS Office applications, especially Word, Excel, PowerPoint and key online communication and training toolsRelevant experience/ passion for technology, mobile and/or soft skills trainingPossess strong interpersonal, communication, and presentation skillsUpdated with field sales, marketing, and product trends.

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