At Service First, our unique values serve as a compass for our actions and are the foundation of our culture. + We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. + We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. + We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. Service First Mortgage is currently hiring for a Production Associate. The Production Associate duties include: + Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position. + Ordering MI quotes and Deed Searches. + Pulling disclosure links and reviewing / correcting AUS errors. + Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time. + Following up with borrowers for items needed for loan submission. + Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers. + Utilization of designated Sales tools and reporting methods. Requirements + High School diploma or equivalent. + 1 year of mortgage experience or related position preferred. Skills: + Very meticulous and pays high attention to detail + Excellent customer service skills. + Self-motivated with the ability to work independently with minimal supervision. + Strong written and oral communication skills, including interpersonal skills. + Ability to adhere to established processes and checklists. + Problem solving and conflict resolution skills. + Ability to multitask and manage one’s time under pressure in a high volume environment. + Flexibility and adaptability in a fluid and rapidly changing environment. + PC skills, including MS Office products and other software. + High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. + Sales aptitude is a plus. Benefits + Health Care Plan (Medical, Dental & Vision) + Retirement Plan (401k, IRA) + Life Insurance (Basic, Voluntary & AD&D) + Paid Time Off (Vacation, Sick & Public Holidays) + Short Term & Long Term Disability + Training & Development + Work From Home + Wellness Resources