The Production Controller is responsible for managing volume and workflow of a Distribution Center (DC) from the site location, in order to meet SLA and productivity efficiency requirements. This leader needs to be able to understand a complex technical operation, and focus/prioritize building efforts around most critical priorities while maintaining balance between various processing areas. This leader should also own regular reviews and updates regarding operational status and plan actualization, in addition to coaching building leaders through the importance of total building flow concepts.
Responsibilities
Manage JWN Distribution Center (DC) customer shipment workflows using automated tools and web platforms.Maintain constant and proactive virtual communication with DC Operations leaders regarding shipment workflow status.Execute and develop shift production and staffing plans based on DC Operational requirements and adjust in real-time as variables change.Trial new tools and systems and provide feedback on functionality, while gathering DC Operations feedback.Collaborate and provide liaison support with enterprise planning teams to provide inputs on risk mitigation in the event of unplanned disruptions.Act as an advisor to DC Operations, Maintenance and Support leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers and stores.Drive risk management strategies for Distribution Centers to ensure Service Level Agreements for customer shipments are met. Responsible for pre-planning, risk management and postmortem reporting of performance.Potential to lead a small team (4-6 team members) of hourly/clerical headcount to support waving and scheduling activity.Preferred Qualifications:
College degree in Engineering, Operations, Logistics or related fieldAt least 5 years’ experience as a department or operations lead in a distribution/fulfillment or other light industrial environment.Expertise in SQL and VBA, Excel Macro creation and modificationExperience in Anaplan and Tableau a plus.Ability to handle multiple projects, deadlines, and stressful situations with minimal management oversightAbility to communicate clearly and effectively to coordinate multi-department operational decisions.Ability to work well in a team environment remotely and as an advisorKey performance indicator (KPI) reporting experience in operationsDemonstrated experience using data to drive root cause elimination and process improvementDesire to thrive in a dynamic, growing environmentAbility to understand details of inbound and/or outbound shift plans for multiple Fulfillment CentersAbility to grasp complex system settings for single and multiple item order fulfillmentAbility to effectively identify and communicate detailed technical issuesWe’ve got you covered…
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