Since its founding over 80 years ago, Krispy Kreme’s focus has remained the same - making fresh, premium quality doughnuts inspired by their founder’s original recipe. The brand’s iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme’s in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme’s melt-in-your-mouth doughnuts being made right before their eyes.

 

Krispy Kreme’s Production Manager provides support for the General Manager. They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.

 

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Production

Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall commissary performanceUnderstand and implement commissary quality control procedures, including standardsCoordinate production schedules to meet customer demands and minimize labor hoursInspect, troubleshoot, and assess any production or equipment problemsEnsure all products meet Krispy Kreme quality standards

Sales

Work with the General Manager to achieve business plan objectives and profitability as set forth in the commissary operating plan and in the established financial goals

Safety and Sanitation

Demonstrate safety consciousness and promote commissary safety, e.g. shoes, floor cones, etc.Maintain a high level of commissary sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Oversee proper upkeep of commissary facility and equipment

Personnel

Assist the General Manager in recruiting, hiring, training, and dispute resolutionSupervise all shift personnelBuild a team of customer-focused employees and foster teamworkDemonstrate leadership in employee development, including that of SupervisorAssist in communicating to commissary employees and enforcing all commissary policies, standards, and practices

Accounting

Assist General Manager in completing and managing income and expense budgets, profit and loss, etc.Assist General Manager in completing required corporate reporting documentation, both financial and operationalManage company resources responsibly including, inventory controlManage financial duties Protect company assets

 Leadership

Communicate and model company standards and policiesImplement efficiently and effectively directives from commissary, corporate, and divisional managementDevelop and maintain commissary organization to promote efficient operationsInterface with corporate office personnel

YOUR RECIPE FOR SUCCESS

High school diploma or GED required3-5 Experience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer, telephone, and fax knowledgeMust be available for full time (40+ hours/wk)Completion of Krispy Kreme sponsored training programsPost Secondary Education strongly preferred

NY ONLY: **Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.**

BENEFITS

Comprehensive benefits (medical, vision, and dental insurance)Employee discount program401K planPTO and “dream” daysCompany eventsEducation ReimbursementHospital Indemnity InsuranceAdoption AssistanceLife InsuranceFSA/HSA PlansPet Insurance

Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme’s over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.